Jose Guzmán
The Bronx
Summary
Driven and versatile professional with a strong work ethic and proven teamwork skills, honed across roles at Margaritaville Time Square and other notable employers. Excelled in enhancing food presentation and order accuracy, achieving high customer satisfaction. Quick to master new tasks, significantly improving operational efficiency through collaboration and a commitment to cleanliness standards. Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments. Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Food Runner
Margaritaville Time Square
01.2021 - Current
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
- Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
- Played a crucial role in the success of daily operations by consistently performing tasks with precision, professionalism, and a commitment to providing an exceptional dining experience for every guest.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Cleared tables immediately after guests left in preparation for next party.
- Delivered correct food items to tables according to order documentation.
- Cultivated warm relationships with regular customers.
- Kept detailed knowledge of and followed all food safety guidelines.
- Organized and replenished supplies at food stations to optimize team performance.
- Restocked food supplies in kitchen and organized storage areas.
- Cleaned and sanitized food preparation and serving areas.
- Monitored food temperatures and kept records of all food items.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
Facilities Assistant
Barry's Bootcamp
08.2017 - 08.2017
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Streamlined inventory management, effectively tracking equipment usage and maintaining adequate stock levels.
- Developed preventative maintenance programs that extended thelife of equipment while minimizing downtime due to repairs.
- Streamlined workflow processes across departments by identifying inefficiencies within facilities usage patterns.
- Assisted with logistical requirements for events and meetings.
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
- Collaborated with cross-functional teams to optimize space utilization, leading to increased operational efficiency.
- Fostered strong relationships with external partners like contractors or suppliers, paving the way for successful collaborations.
- Facilitated smooth daily operations by promptly responding to inquiries from both internal staff members and external stakeholders.
- Assisted in budget planning for new purchases or upgrades, offering informed recommendations based on current needs.
- Promoted adherence to company policies by regularly updating signage throughout the facilities as needed.
Sales Associate
Aldo Shoes
09.2014 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Security Officer
Securitas Security Services USA
08.2025 - Current
- Monitored access to facilities, ensuring compliance with security protocols and regulations.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Trained and mentored junior security staff on best practices and emergency procedures.
- Collaborated with management to assess vulnerabilities and improve response strategies.
- Developed and implemented security plans to enhance overall safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Led investigations into security incidents, documenting findings and recommending improvements.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales Associate
Skechers
03.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Line Cook
Wendys Fast Food
04.2014 - 03.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Jill Chaifetz Transfer High School
Bronx, NY06.2014
Skills
- Cleanliness standards
- Food presentation
- Order Accuracy
- Server Assistance
- Strong Work Ethic
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Money handling abilities
- Staff training
- Security protocols
- Access control
- Customer service
- Vulnerability assessment
- Fire safety training
- Workplace safety
Certification
- Security Guard License
- Certified Security Guard , Securitas
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Officer
Securitas Security Services USA
08.2025 - Current
Head Food Runner
Margaritaville Time Square
01.2021 - Current
Facilities Assistant
Barry's Bootcamp
08.2017 - 08.2017
Sales Associate
Aldo Shoes
09.2014 - 10.2016
Line Cook
Wendys Fast Food
04.2014 - 03.2015
Sales Associate
Skechers
03.2014 - 06.2015
High School Diploma -
Jill Chaifetz Transfer High School