Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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DOUGLAS KAHL

New York,NY

Overview

17
17
years of professional experience

Work History

Lead Server

Margaritaville Times Square Resort
New York, NY
09.2021 - Current
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Controlled costs by minimizing waste and maximizing table turns.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.

Lead Server

Row House
New York
01.2015 - 03.2020
  • Monitored inventory levels of food items and alerted management when supplies were running low.
  • Work with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Worked with management to coordinate special functions and events.

Bartender

Tommy Bahama
New York
01.2013 - 01.2015
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Made engaging customer connections with guests to create loyalty
  • Assisted in setting up the bar for service shift.

Lead Server

China Grill
New York
01.2007 - 01.2013
  • Managed and distributed payroll for bar staff
  • Delivered a quality dining experience utilizing extensive food and beverage knowledge
  • Upheld high standards of service during peak hours
  • Successfully executed opening and closing responsibilities including cleaning, sanitizing and replenishing.

Education

Tips Certification -

01.2013

ATAP Certificate of Completion -

01.2012

High School Diploma -

01.1990

Skills

  • Menu Memorization
  • Food inspection
  • High-volume dining
  • Teamwork and Collaboration
  • Guest Relations
  • Table setting arrangements
  • Problem-Solving
  • Upselling techniques
  • Server monitoring
  • Station Preparation
  • Staff Training
  • Menu knowledge
  • Resourceful and Reliable

Accomplishments

  • 2023 Employee Of The Year - Margaritaville Times Square Resort
  • 2013 Employee Of The Month - China Grill
  • 2012 Employee Of The Quarter - China Grill

References

References available upon request.

Timeline

Lead Server

Margaritaville Times Square Resort
09.2021 - Current

Lead Server

Row House
01.2015 - 03.2020

Bartender

Tommy Bahama
01.2013 - 01.2015

Lead Server

China Grill
01.2007 - 01.2013

Tips Certification -

ATAP Certificate of Completion -

High School Diploma -

DOUGLAS KAHL