DOUGLAS KAHL
New York,NY
Overview
17
17
years of professional experience
Work History
Lead Server
Margaritaville Times Square Resort
New York, NY
09.2021 - Current
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Controlled costs by minimizing waste and maximizing table turns.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
Lead Server
Row House
New York
01.2015 - 03.2020
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Work with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Worked with management to coordinate special functions and events.
Bartender
Tommy Bahama
New York
01.2013 - 01.2015
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Made engaging customer connections with guests to create loyalty
- Assisted in setting up the bar for service shift.
Lead Server
China Grill
New York
01.2007 - 01.2013
- Managed and distributed payroll for bar staff
- Delivered a quality dining experience utilizing extensive food and beverage knowledge
- Upheld high standards of service during peak hours
- Successfully executed opening and closing responsibilities including cleaning, sanitizing and replenishing.
Education
Tips Certification -
01.2013
ATAP Certificate of Completion -
01.2012
High School Diploma -
01.1990
Skills
- Menu Memorization
- Food inspection
- High-volume dining
- Teamwork and Collaboration
- Guest Relations
- Table setting arrangements
- Problem-Solving
- Upselling techniques
- Server monitoring
- Station Preparation
- Staff Training
- Menu knowledge
- Resourceful and Reliable
Accomplishments
- 2023 Employee Of The Year - Margaritaville Times Square Resort
- 2013 Employee Of The Month - China Grill
- 2012 Employee Of The Quarter - China Grill
References
References available upon request.
Timeline
Lead Server
Margaritaville Times Square Resort
09.2021 - Current
Lead Server
Row House
01.2015 - 03.2020
Bartender
Tommy Bahama
01.2013 - 01.2015
Lead Server
China Grill
01.2007 - 01.2013