José C. Miranda
New York
Summary
Dynamic leader and manager with over 15 years of experience in talent development and operational strategy, fostering diverse and inclusive environments. Proven track record of driving organizational success through innovative team building and performance enhancement approaches. Adept at leveraging a multifaceted skill set to navigate complex challenges and deliver impactful solutions. Committed to cultivating talent and optimizing operations to achieve strategic goals.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Margaritaville Resort Times Square
02.2025 - Current
- Led daily operations across multiple restaurant locations, ensuring high standards of service and customer satisfaction.
- Trained and mentored management teams to drive efficiency, accountability, and guest satisfaction.
- Implemented systems and procedures to enhance organizational effectiveness.
- Collaborated with management on financial performance, staffing, and long-term growth strategies.
- Maintained superior standards of service and presentation, ensuring every detail contributed to a world-class dining experience.
Restaurant Manager
Yard House Darden
04.2023 - 01.2025
- Diamond Club The top 5% of restaurants across Darden's brands are recognized with this status for excelling in guest experiences, financial success, and retaining team members.
- Passionately led the ambiance of hospitality by building and upholding a positive work culture of care.
- Provided consistent leadership and coaching to junior team members, facilitating the development of superior customer service skills.
- Oversaw the operation of a profitable restaurant, drove sales, and built a culture of hospitality intent on preserving and driving culinary excellence, while upholding exceptional culinary quality.
- Effectively employed expert knowledge and understanding of the financial aspects of business to impact profitability on the bottom line.
General Manager
Le Pain Quotidian
09.2018 - 04.2023
- Developed strategic and operational plans for teams to achieve service excellence.
- Leveraged operational tools to plan for and achieve operational excellence in the store. These tools included Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management, and inventory management.
- Coached and developed talent to fill leadership roles within the store and district.
Operation Partner
PF Chang’s
11.2014 - 08.2018
- Executed weekly food and liquor inventories or costs, to better reach and surpass monthly sales projections.
- Prepared and submitted business reviews to area managers, and effectively managed the preparation of P&L reports.
- Partnered with the Culinary Expert/Executive Chef in the training of the culinary staff, and the execution of all menu items, procedures, standards, and recipes.
- Managed the recruitment of new staff, from onboarding through offboarding, encouraged staff to achieve targets, in addition to guiding the training and development of existing staff.
- Coordinated staff scheduling and roles.
Education
Liberal Arts, program
Hunter College
New York, New York05.2008
Skills
- Microsoft Office, Outlook, Data entry and Switchboard experience
- Outstanding communication skills
- Managing a staff of 50
- Development and Talent Management
- Inventory Manager: crunch time, NCR, IMS / Crunch Time Net Chef
- Schedule programs: Schedule fly, Hot schedule NCR, Team Works, Fourth Systems UK
- POS System: Micros, Aloha, Dash, Toast
Areas of Expertise
Training & Development / Inventory Management / Communication / P&L / Leadership / Courage Marketing / Strategic Thinker / Motivator / Planning & Organizing
Timeline
Restaurant Manager
Margaritaville Resort Times Square
02.2025 - Current
Restaurant Manager
Yard House Darden
04.2023 - 01.2025
General Manager
Le Pain Quotidian
09.2018 - 04.2023
Operation Partner
PF Chang’s
11.2014 - 08.2018
Liberal Arts, program
Hunter College