Charmane Young
Oklahoma City,OK
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Admin Asst/Customer Service Specialty/Security
FIS/Securitas
Oklahoma City, OK
08.2015 - 08.2020
- Contact bank clients to set up appointments for training, Campus Coordinator, setting up appointments, Assist clients with needs, View cameras, Assist Human Resources with application.
- Submitted completed orders quickly to maximize delivery efficiency.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Processed [Product or Service] payments and adjusted customer accounts to maintain current system data.
- Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement.
- Supported senior management in executive decision-making by drafting informative reports.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Warehouse Order Puller
Hobby Lobby
Oklahoma City, OK
10.2014 - 08.2015
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Managed timely and effective replacement of damaged or missing products.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
CNA/M.A.T./Receptionist
Oklahoma City, OK
08.2012 - 10.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma - General
Rose State College
2002
Carl Albert High School
2001
Skills
- Problem-solving, Professionalism , Patience, Teamwork and collaboration, bookkeeping, telephone switchboard, typing (35-40 wpm), data entry, purchasing, cashier, and using office equipment checking in visitors In addition, certified CPR and First Aid with medical experience
- 10-Key, Microsoft Office, Excel
- Bookkeeping
- Order Picking
- Front Desk
- Typing
- Data Entry
- Multi-line Phone Systems
- QuickBooks
- Microsoft Word
- Program management
- Adobe Acrobat
- Analysis skills
- Office Management
- 10-Key, Payroll
- Accounts Payable, Phone Systems
- Accounts Receivable, Cameras
- Administrative, Problem-solving
- Adobe Acrobat, Program management
- Bookkeeping, Purchasing
- Budgeting, QuickBooks
- Cashier, Record keeping
- CPR, Report Writing
- Clients, Research
- Customer service, Scheduling
- Data Entry, Shipping
- Data processing, Switchboard
- Event Planning, Teamwork
- Financial, Telephone
- First Aid, Phone
- Human Resources, Typing
- Microsoft Access, 40 wpm
- Excel, View
- Microsoft Office
- Office
- Microsoft Outlook
- Microsoft Word
- Office equipment
- Office Manager
- Office Management
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Order and Refund Processing
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- LiveChat Messaging
- Inbound and Outbound Calling
- Administrative and Office Support
- Document and Records Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Admin Asst/Customer Service Specialty/Security
FIS/Securitas
08.2015 - 08.2020
Warehouse Order Puller
Hobby Lobby
10.2014 - 08.2015
CNA/M.A.T./Receptionist
08.2012 - 10.2014
High School Diploma - General
Rose State College
Carl Albert High School