Jiovani Guzman
Henderson,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Representative Tier 2
Elevance Health
09.2024 - Current
- Assisted customers with health insurance inquiries, including claims, coverage, and benefits
- Resolved escalated issues while ensuring compliance with health insurance regulations
- Provided personalized support and education to customers regarding healthcare plans
- Documented customer interactions and maintained accurate records in the system
- Collaborated with internal departments to ensure customer satisfaction
Patrol Officer
Allied Universal
10.2022 - 09.2024
- Achieved a 98% incident resolution rate, improving community safety
- Ensured the safety and security of the water recycling center
- Patrolled assigned areas and responded to emergency calls, maintaining public order
- Conducted investigations, documented incidents, and assisted residents in need
- Utilized security management software to track and report incidents
Cashier/IPOS
Chick-fil-A
09.2021 - 01.2023
- Reduced customer wait time by 15% through efficient service
- Operated cash register and processed payments accurately
- Provided exceptional customer service in the drive-thru area
- Handled cash transactions and reconciled daily sales
Seasonal Sales Associate
Bath & Body Works
09.2021 - 01.2023
- Contributed to a 10% increase in sales during the holiday season
- Supported business operations during peak seasons
- Stocked shelves and managed inventory efficiently
- Assisted customers with product selections and provided excellent service
Shift Leader/Assistant Manager
Dunkin' Donuts
08.2020 - 03.2021
- Improved shift efficiency by 20% through effective team management
- Oversaw business operations and delegated tasks to team members
- Resolved issues during shifts, ensuring customer satisfaction
- Managed inventory and balanced cash register
- Trained new employees on operational procedures
Tutor
Wayne County High School
02.2017 - 02.2019
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Waiter/Server
The Strand
10.2017 - 01.2019
- Received commendations for exceptional customer service
- Welcomed and seated guests, took orders, and provided service in a dine-in theater
- Memorized menu items and recommended options to guests
Education
Cybersecurity/IT
Western Governors University
Millcreek, UT12-2027
High School Diploma - undefined
Wayne County High School
Jesup, GA05.2021
Skills
- Information Security
- Computer Hardware
- Technical Support
- Computer Networking
- Operating Systems
- Windows
- Software Support
- Security
- Surveillance Systems
- Shift Management
- Supervising Teams
- Store Operations
- Food Service
- Sales
- Upselling
- Cash Handling
- Customer Satisfaction
- Email correspondence
- Call logging
- Billing coordination
- Custom order management
- Technical troubleshooting
- Call center experience
Certification
- Private Investigator License, 10/31/27
- CompTIA ITF+, 09/01/24
Timeline
Customer Care Representative Tier 2
Elevance Health
09.2024 - Current
Patrol Officer
Allied Universal
10.2022 - 09.2024
Cashier/IPOS
Chick-fil-A
09.2021 - 01.2023
Seasonal Sales Associate
Bath & Body Works
09.2021 - 01.2023
Shift Leader/Assistant Manager
Dunkin' Donuts
08.2020 - 03.2021
Waiter/Server
The Strand
10.2017 - 01.2019
Tutor
Wayne County High School
02.2017 - 02.2019
High School Diploma - undefined
Wayne County High School
Cybersecurity/IT
Western Governors University