Jiquila Tarvin
Laveen,AZ
Summary
Customer service professional with experience in CRM systems, call handling, case documentation, and service escalation. Skilled in account servicing, issue resolution, and maintaining accurate customer records. Customer service professional with experience in CRM systems, call handling, and case documentation. Skilled in service escalation, account servicing, and resolving customer issues with clear, accurate communication.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
Phoenix, Arizona
04.2026 - Current
- Handled customer inquiries via phone, email, and chat to ensure timely support
- Resolved service issues by implementing company support procedures to enhance customer satisfaction
- Documented customer cases in CRM systems
- Escalated complex customer concerns to specialized teams for specialized resolution
Customer Sales Representative
Wells Fargo
Phoenix, Arizona
03.2023 - 03.2026
- Promoted deposit, credit, and loan products to customers at promotional events, enhancing customer engagement and product awareness
- Opened and updated customer accounts following Wells Fargo policy
- Assisted Wells Fargo banking customers with account questions and service requests
Housekeeper
Xanitos
Phoenix, Arizona
01.2021 - 02.2023
- Sanitized patient rooms and discharge rooms at Xanitos healthcare facilities.
- Removed trash and soiled linens from patient care areas.
- Disinfected high-touch surfaces following Xanitos infection control procedures.
Education
High School Diploma -
Agua Fria High School
05-2011
Skills
- CRM systems
- Call handling
- Case documentation
- Service escalation
- Account servicing
- Customer relationship management
Timeline
Customer Service Representative
Consumer Cellular
04.2026 - Current
Customer Sales Representative
Wells Fargo
03.2023 - 03.2026
Housekeeper
Xanitos
01.2021 - 02.2023
High School Diploma -
Agua Fria High School