Jacob Roberts
Barboursville,WV
Summary
Detail-oriented individual with extensive experience in customer service and process improvement. Known for exceptional time management and leadership skills, contributing to enhanced customer satisfaction and streamlined operations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Associate, Complaints
Alcon Research, LLC
Huntington, WV
06.2017 - Current
- Managed customer complaints resolution process, ensuring timely and effective responses.
- Analyzed complaint data to identify trends, improving service quality and customer satisfaction.
- Collaborated with cross-functional teams to address systemic issues affecting product performance.
- Developed training materials for new staff on complaint handling procedures and best practices.
- Conducted root cause analysis to determine underlying issues, enhancing product reliability.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Provided written responses for Global Health Authorities
- Collaborated with audit team to ensure successful completion of Korean, TUV, and Corporate audits.
QC Release
Alcon Research, LLC
Huntington, WV
06.2016 - 06.2017
- Conducted thorough quality checks on medical devices to ensure compliance with regulatory standards.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
PMMA Technician
Alcon Research, LLC
Huntington, WV
04.2007 - 06.2016
- Managed precision equipment to efficiently lathe and mill PMMA IOLs for optimal product quality.
- Conducted thorough testing and cleaning of lenses, followed by pouching to facilitate effective sterilization processes.
- Trained new technicians on best practices for equipment operation and maintenance protocols.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Title Researcher
Farvision
Huntington, WV
2003 - 2007
- Conducted comprehensive title searches to ensure property ownership accuracy.
- Analyzed and summarized complex legal documents related to real estate transactions.
- Utilized title software and databases to verify ownership history efficiently.
- Traveled to multiple counties across three states to research and record legal documents.
- Reviewed public records for potential liens or encumbrances on properties.
- Maintained strong relationships with local government offices to expedite document retrieval and ensure access to up-to-date information.
- Prepared detailed summaries of findings for use by attorneys during legal proceedings related to property disputes.
Manufacturing Technician
Tyco Electronics
Greensboro, NC
2000 - 2002
- Acquired in-depth knowledge of product line over two months and facilitated successful transfer to Tyco Electronics in Greensboro, NC.
- Trained new employees on safe operating procedures and efficient manufacturing practices.
- Made sure that products were produced on time and are of good quality.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Operated production machinery, ensuring adherence to safety protocols and quality standards.
- Conducted routine maintenance on equipment to optimize performance and reduce downtime.
- Assembled electronic components according to detailed specifications and work instructions.
- Collaborated with team members to improve workflow efficiency in assembly operations.
- Developed and implemented training programs for new hires to enhance second shift productivity.
Owner/Operator
Superior Cleaning Services
Ashland, KY
1993 - 2000
- Managed daily operations to ensure high-quality cleaning standards and customer satisfaction.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Developed efficient scheduling systems to optimize workforce productivity and minimize downtime.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma -
Newport Pacific High School
Harrisburg1996
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Decision-making
- Complex Problem-solving
- Product knowledge
- Data entry
- Process improvement
Accomplishments
- I have a weekly share in volunteer work
- Regular public speaking in front of groups of 100 to 1,000 attendees
- Supervised team of 5 staff members.
- Have held a CrossFit Level 1 and Level 2 trainer certification since 2019.
Certification
- Certified Quality Improvement Associate through the American Society for Quality
Timeline
Associate, Complaints
Alcon Research, LLC
06.2017 - Current
QC Release
Alcon Research, LLC
06.2016 - 06.2017
PMMA Technician
Alcon Research, LLC
04.2007 - 06.2016
Title Researcher
Farvision
2003 - 2007
Manufacturing Technician
Tyco Electronics
2000 - 2002
Owner/Operator
Superior Cleaning Services
1993 - 2000
High School Diploma -
Newport Pacific High School