Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Miller

Madison

Summary

Skilled professional adept at managing high call volumes and providing exceptional customer support. Demonstrates strong communication skills and remains composed in high-pressure situations. Proven ability to address diverse customer needs effectively and efficiently.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Complaints – Operations Program Associate

Commissioner of Insurance
Madison
10.2021 - Current
  • Process new complaint forms.
  • Index existing complaints.
  • Assisted in creating operational procedures to enhance workflow efficiency.
  • Operated scanning equipment to digitize documents accurately.
  • Reviewed scanned documents for quality and clarity before processing.
  • Ensured compliance with data privacy regulations during document handling.
  • Resolved escalated customer complaints with empathy and professionalism.
  • Processed incoming and outgoing mail efficiently to ensure timely delivery.
  • Reviewed documents for accuracy and completeness before entry.
  • Processed high volumes of information efficiently and accurately.
  • Handled customer inquiries with professionalism and courtesy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Administrative Assistant

Covid Clinic
Madison
06.2021 - 10.2021
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Assisting the regional manager
  • Scheduling
  • Interviewing
  • Handling everyday tasks that come with setting up a clinical site for covid testing.

Data Entry Associate

Department of Health Services (DHS)
Madison
02.2021 - 10.2021
  • Managed high volume of data input with near-perfect accuracy.
  • Maintained database with current and accurate information by carefully reviewing and adjusting completed work.
  • Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
  • Identified problems with automated uploads by carefully scanning completed work.
  • Verified data accuracy and completeness by running validation queries.
  • Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.

Communication Operator

Department of Corrections state of Wisconsin
Madison
09.2020 - 02.2021
  • Cancel and Enter warrants
  • Answered troubleshooting calls about monitoring equipment
  • Answer calls from probation officers and offenders
  • Monitor and track offenders
  • Take calls from local police departments
  • Troubleshoot problems and developed successful solutions.
  • Kept all areas clean, organized and in line with company professional standards.
  • Enhanced customer satisfaction with fast, knowledgeable service

Teacher

Kings Kids Academy
Madison
10.2017 - 03.2020
  • Implemented engaging curriculum aligned with student learning objectives and in adherence with state and district requirements.
  • Collected and analyzed student work samples and related data to monitor progress and identify skill gaps.
  • Administered and interpreted formal and informal educational assessments and recorded findings.
  • Maintained a safe and educational environment.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance

Education

High School Diploma -

Madison West High School
Madison, WI
06-2015

Skills

  • Customer service
  • Communication skills
  • Organizational skills
  • Data entry
  • Strong problem solver
  • Strong interpersonal skills
  • Complaint processing

Certification

  • Administrative Skills Certificate
  • Human Resources Management Certificate
  • Accounting and Finance Certificate

Timeline

Complaints – Operations Program Associate

Commissioner of Insurance
10.2021 - Current

Administrative Assistant

Covid Clinic
06.2021 - 10.2021

Data Entry Associate

Department of Health Services (DHS)
02.2021 - 10.2021

Communication Operator

Department of Corrections state of Wisconsin
09.2020 - 02.2021

Teacher

Kings Kids Academy
10.2017 - 03.2020

High School Diploma -

Madison West High School

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