Jira Williams
New Orleans,Louisiana
Summary
Versatile and results-driven IT Project Manager with 5+ years of experience delivering infrastructure, network, and telecom initiatives across public sector and enterprise environments. Proven expertise in managing high-volume IT request intake processes, optimizing cross-functional workflows, and ensuring timely execution of infrastructure services. Adept in leveraging tools such as ServiceNow, Monday.com, Azure DevOps, and Jira to coordinate assignments, track deliverables, and drive visibility across teams. Recognized for building strong stakeholder relationships, streamlining operations, and improving service delivery in 24/7 mission-critical settings. Equally skilled in bridging technical and non-technical teams to ensure alignment, communication, and continuous process improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager Supervisor
City Of New Orleans
04.2023 - 07.2025
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed project and financial data to assess trends and make proactive adjustments.
- Controlled costs throughout projects to keep operations in line with budget plans.
- Spearheaded project planning and management efforts to improve infrastructure for monday.com and ServiceNow systems.
- Coordinated end-to-end IT infrastructure projects, including network and telecom upgrades, data center migrations, and asset provisioning.
- Led intake and prioritization of service requests using ServiceNow, ensuring accurate routing and timely fulfillment across IT teams.
- Supported Agile ceremonies in Azure DevOps, managing Kanban workflows and backlog items for infrastructure workstreams.
- Served as primary liaison between technical teams, vendors, and stakeholders, delivering real-time status updates and managing cross-departmental expectations.
- Developed intake processes and SOPs that improved workflow efficiency and reduced request backlog by 30%.
IT PROJECT MANAGER/SCRUM MASTER
CVS Healthcare
05.2021 - 02.2024
- Orchestrated outreach endeavors to engage healthcare providers, vendors, and network partners in the risk adjustment retrospective program, focusing on infrastructure project management for disaster recovery technology.
- Established communication channels, provided education and training, and ensured alignment with program goals and requirements.
- Utilized project management software, such as Azure DevOps, for tracking project progress and alignment with strategic objectives.
- Actively contributed to process improvement initiatives and documentation, enhancing operational efficiency.
- Utilized diagrams and spreadsheets to map project documents, enhancing organization and accessibility for project stakeholders.
- Coordinated internal resources and third-party vendors to execute multiple projects concurrently, ensuring efficient utilization of resources.
- Championed initiatives aimed at enhancing patient experience through process streamlining and personalized care delivery.
- Meticulously documented project artifacts within the Sharepoint ecosystem, ensuring clarity and transparency.
- Led and managed staff of 10 team members engaged in administering complex IT infrastructure.
PROJECT MANAGER /SCRUM MASTER
Regions Bank
08.2016 - 05.2021
- Managed projects focusing on infrastructure project management for disaster recovery technology and ensuring seamless data flow across the organization.
- Planned and facilitated standard meetings, including backlog preparation and iteration planning.
- Was responsible for the planning and facilitation of standard meetings to include backlog preparation, iteration planning, retrospectives, iteration reviews and daily stand-ups among 2 teams.
- Supported development and applied structured program / project management standards, approaches, methodologies, tools and templates to enterprise transformation projects working closely with the Lead Solutions Architect, technical developers and key stakeholders.
- Drove project planning activities including tactical planning, timeline development, and budget management utilizing Clarity PPM.
- Unified project plans and milestones within a specified scope into a cohesive master plan, recognizing gaps and interdependencies.
- Tracked and supported management of cross-program and cross-project interdependencies; to include IT solutions in a Scaled Agile Framework (SAFe).
- Worked with senior leadership and project teams to establish and monitor key performance indicators (KPIs) of project success.
- Utilized Azure DevOps (ADO) to track features, bugs, stories and epics daily across teams.
- Managed program / project status reporting process for all in-scope programs / projects and creates senior leadership updates including dashboard and benefit realization reporting.
- Identified potential risks / issues / barriers to execution and collaborated to develop specific plans to mitigate risk / resolve issues / remove barriers.
Education
Master of Science - Professional Counseling
Liberty University
Lynchburg, VA02.2019
Project Manager Professional (PMP) -
G-Corp school of data analysis
Bachelor of Arts - Business Administration
Belhaven University
Jackson, MS12.2010
Skills
- Problem Solving
- Agile (Scrum, Kanban, SAFe)
- Team management
- Excellent communication skills
- Critical thinker
- Risk management
- Collaboration
- Organization
- SharePoint Administration
- Strong Leaders
- IT development
- Planning and forecasting
- Project development
- Feasibility analysis
- Systems implementation
- ServiceNow
- Mondaycom
- Teams
- Task prioritization
Certification
- Project Management Professional (PMP) - Certified
- Certified SAFe Scrum Master (SSM)
- Green belt six sigma - Certified
- CSM (Certified Scrum Master) - Certified
- PSM (Professional scrum Master) - Certified
- ITIL Version 4 - Certified
Timeline
Project Manager Supervisor
City Of New Orleans
04.2023 - 07.2025
IT PROJECT MANAGER/SCRUM MASTER
CVS Healthcare
05.2021 - 02.2024
PROJECT MANAGER /SCRUM MASTER
Regions Bank
08.2016 - 05.2021
Master of Science - Professional Counseling
Liberty University
Project Manager Professional (PMP) -
G-Corp school of data analysis
Bachelor of Arts - Business Administration
Belhaven University
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