Jirlenia Rodriguez
Andover,MA
Summary
Adaptable Bottle Service Waitress executing accurate service delivery to create unforgettable guest experiences. Dynamic and enthusiastic demeanor successful at working with varying personalities. Maintained professional competence with expert service delivery.
Overview
11
11
years of professional experience
Work History
Creative Manager/VIP Bottle Service Waitress
Cloud Lounge
Salem, NH
10.2020 - Current
- Presented menus and answered questions regarding items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Filled condiments and napkin containers during slack periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Pampered guests with attentive hands-on food service to create repeat business.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
Nightclub Manager
Mir Lounge
Lawrence, MA
08.2013 - 08.2019
- Created discounts and themed promotions to promote higher turnout and profitability.
- Attended weekend night events to observe and analyze club operations.
- Removed unruly patrons to achieve safe and positive work environment.
- Calculated payroll by recording employee hours worked and approved time off requests.
- Assigned work to team members and evaluated performance against standards.
- Oversaw events by delegating tasks to club employees and coordinating with vendors.
- Interviewed applicants to extend employment offers to maintain high-performing work environment.
- Monitored and controlled expenses according to budgetary guidelines.
Education
Associate of Arts -
Kaplan Career Institute - Boston
Boston, MA04.2015
High School Diploma -
Andover High School
Andover, MA05.2004
Skills
- Cleaning and Sanitizing
- Menu Memorization and Presentation
- High Energy and Stamina
- Verbal and Written Communication
- Customer Service and Rapport
- Cool Under Pressure
- Specials Promotion and Upselling
- Staff Training
Languages
Spanish
Native/ Bilingual
Timeline
Creative Manager/VIP Bottle Service Waitress
Cloud Lounge
10.2020 - Current
Nightclub Manager
Mir Lounge
08.2013 - 08.2019
Associate of Arts -
Kaplan Career Institute - Boston
High School Diploma -
Andover High School