Jisel Rivera
Oviedo
Summary
Dynamic ADP Services Consultant with a proven track record in client acquisition and tax, payroll and banking administration. Excelled at ADP by establishing lasting client relationships and exceeding project delivery expectations. Skilled in software implementation and teamwork, consistently enhancing customer support and performance tracking. Achieved significant client satisfaction and operational efficiency without compromising policy compliance while answering all questions and concerns either over the phone or through open cases.
Overview
12
12
years of professional experience
Work History
ADP Services Consultant
ADP
11.2019 - 03.2025
- Established long-lasting relationships with clients through regular communication and proactive problem-solving efforts with their taxes or banking accounts.
- Managed multiple projects concurrently, maintaining timely delivery of ADP solutions while exceeding client expectations.
- Assisted clients with updating their banking info before payroll goes out to their employees.
- Collaborated with tax team to ensure smooth transitions from prospecting to onboarding new clients on both the tax and banking side.
- Identified any errors taken place while payroll has ran for all clients and to resolve conflicts.
- Worked on closing cases in a timely manner to assist the clients with their concerns.
Reservation Agent
Tourico Holidays
03.2015 - 10.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Handled billing information over phone.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Front Office Assistant
Gastronenterology Associates
02.2013 - 03.2015
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Education
High School Diploma -
Lyman High School
Longwood, FL05-2002
Skills
- Software implementation
- Business analysis
- Policy compliance
- Sales support
- Payroll administration
- Customer support
- Performance tracking
- Client acquisition
- Teamwork and collaboration
- Account servicing
- Project specifications
Timeline
ADP Services Consultant
ADP
11.2019 - 03.2025
Reservation Agent
Tourico Holidays
03.2015 - 10.2019
Front Office Assistant
Gastronenterology Associates
02.2013 - 03.2015
High School Diploma -
Lyman High School
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