JISHEL FAJARDO
Washington,DC
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Rosewood Luxury Hotel & Resorts Group. Proven ability to enhance guest satisfaction through effective problem-solving and exceptional communication skills. Adept at cash handling and scheduling, consistently delivering outstanding service and fostering positive relationships with guests and team members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Westin Hotel
01.2023 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Hotel Front Desk Receptionist
Rosewood Luxury Hotel & Resorts Group
01.2020 - 12.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
Office Secretary
AAA TREE SERVICES LLC
03.2020 - 12.2020
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
BARTENDER
Rosewood Luxury Hotel & Resorts Group
01.2017 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
BARTENDER
Kimpton Hotels & Restaurants
01.2014 - 12.2016
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Housekeeping Coordinator
Kimpton Hotels & Restaurants (MONACO HOTEL)
01.2013 - 12.2013
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
Education
Associate of Applied Science - Hospitality And Tourism Management
Tidewater Community College
Norfolk, VA06-2012
No Degree - Logistics And Supply Chain Management
US NAVAL SUPPLY AND LOGISTIC TRAINING SCHOOL
Meridian, MS05-2006
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
Accomplishments
RECEIVED AN EMPLOYEE OF THE MONTH
SERVED THE US NAVY FOR 4 YEARS
REAL ESTATE AGENT IN THE STATE OF VIRGINIA
Affiliations
NATIONAL VIRGINIA ASSOCIATION OF REALTORS
US NAVY VETERAN AND MILITARY ASSOCIATION
Certification
- Licensed REALTOR OF NORTHERN VIRGINIA
Languages
English
Native or Bilingual
FILIPINO
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Receptionist
Westin Hotel
01.2023 - 08.2025
Office Secretary
AAA TREE SERVICES LLC
03.2020 - 12.2020
Hotel Front Desk Receptionist
Rosewood Luxury Hotel & Resorts Group
01.2020 - 12.2022
BARTENDER
Rosewood Luxury Hotel & Resorts Group
01.2017 - 12.2019
BARTENDER
Kimpton Hotels & Restaurants
01.2014 - 12.2016
Housekeeping Coordinator
Kimpton Hotels & Restaurants (MONACO HOTEL)
01.2013 - 12.2013
Associate of Applied Science - Hospitality And Tourism Management
Tidewater Community College
No Degree - Logistics And Supply Chain Management
US NAVAL SUPPLY AND LOGISTIC TRAINING SCHOOL
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