Jishelene Mulero Reyes
Fort Worth,TX
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
6
6
years of professional experience
Work History
Waitress
RockFish Grill
Arlington, TX
05.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Served alcoholic beverages responsibly in accordance with state laws.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Waitress
Bobby V's Sports
Arlington, TX
10.2022 - 05.2024
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Processed payments accurately using cash registers or POS systems.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Served food and beverages to patrons and confirmed complete orders.
Recruiter
Nexsans Employment Solution
Grand Prairie, TX
01.2021 - 06.2021
- Provided a positive candidate experience throughout the recruitment process.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Report and assist with any employee complaints or problems.
- Fulfilled open orders.
- Filed, faxed, scanned, and submitted paperwork accordingly.
- Answering phone calls, and keeping office clean and organized
- Prioritized and organized tasks to efficiently accomplish service goals.
- Responded to emails effectively.
Key Holder Supervisor
Lucky Brand
Grand Prairie, TX
11.2018 - 11.2019
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Managed employee attendance records and monitored adherence to policy.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Assisted in general housekeeping to maintain store image.
- Resolved customer complaints in a timely manner.
- Monitored store performance and identified areas for improvement.
- Directed and supervised staff performance.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
James Bowie
Arlington05-2018
Skills
- Strong multitasking
- Hospitality service expertise
- Reliability and punctuality
- Team collaboration
- Verbal and written communication
- Customer service
- Problem-solving
- Organization
- Bilingual
- Data entry
Reference
- Alyssa Hernandez (817)-401-8883
- Austin Easterday (817)- 524-5608
- Lauren Stevenson (682)-417-507
Timeline
Waitress
RockFish Grill
05.2024 - Current
Waitress
Bobby V's Sports
10.2022 - 05.2024
Recruiter
Nexsans Employment Solution
01.2021 - 06.2021
Key Holder Supervisor
Lucky Brand
11.2018 - 11.2019
High School Diploma -
James Bowie
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