Jismep Medina

October 2024 – Present

• Managed portfolio of client accounts, ensuring timely monitoring of outstanding balances.
• Conducted outreach to clients to resolve billing discrepancies and establish payment plans, enhancing client satisfaction.
• Maintained detailed and accurate records of account activity in internal databases.
• Processed payments and updated financial systems to ensure accurate reporting.
• Prepared account summaries and status reports for management review.
• Ensured compliance with company policies and federal financial regulations.
• Collaborated with internal departments to efficiently resolve account issues, improving overall service delivery.
• Met monthly performance and recovery benchmarks while maintaining high customer service standards.

• Processed bi-weekly payroll for 100+ employees with high accuracy.
• Verified timesheets, calculated overtime, and adjusted wages to ensure accurate payroll processing.
• Ensured compliance with state and federal labor regulations.
• Resolved payroll discrepancies and addressed employee inquiries to enhance satisfaction and trust.
• Maintained confidential personnel and compensation records to uphold data integrity and compliance.

• Managed daily front office operations, ensuring efficient scheduling, call routing, and effective client communications.
• Assisted with processing accounts payable and receivable, contributing to timely financial transactions.
• Performed high-volume data entry, ensuring accuracy of financial records for reliable reporting.
• Prepared reports and supported monthly reconciliation activities.
• Coordinated with project managers to track budgets and vendor payments.

• Enforced federal laws, installation security procedures, and Department of Defense regulations to safeguard personnel and assets.
• Maintained detailed incident reports and ensured accurate documentation of security events to support investigations and enhance operational readiness.
• Conducted access control, perimeter patrols, and emergency response operations.
• Protected high-value government assets and ensured personnel safety.
• Trained and mentored junior Airmen on compliance and operational standards, fostering a culture of accountability and excellence.
• Demonstrated leadership, discipline, and strong decision-making under pressure.