Maegan Johnson
Parker,CO
Overview
9
9
years of professional experience
Work History
Client Accounts Specialist
CS Advocare
Centennial, CO
06.2025 - Current
- Streamline communication processes between clients and internal teams
- Prepare monthly bank reconciliations to ensure accurate representation of client's financial position
- Maintain detailed records of client interactions, tracking progress, and ensure all documentation is up to date
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Manage a diverse caseload efficiently by prioritizing tasks based on urgency and client needs, ensuring prompt attention to all matters
- Manage client accounts to ensure satisfaction and retention
- Develop tailored solutions to meet client needs and goals
- Actively participate in weekly status meetings, sharing insights on account performance and recommending adjustments as needed
- Maintain detailed records of client interactions, tracking progress and ensuring all documentation was up to date
Team Member
Whole Foods
West Des Moines, IA
07.2024 - 05.2025
- Provided excellent customer service, addressed needs of customers in a timely and effective manner
- Learned all required tasks quickly to maximize performance
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently
- Stocked food items upon manger request and adhered to food safety standards at all times
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers
- Demonstrated commitment to continuous improvement by actively seeking and incorporating feedback on performance, leading to enhanced productivity and customer satisfaction
- Maintained composure and work quality while under stress
- Trained new staff on food preparation and safety procedures
- Supported new team members onboarding through mentoring initiatives sharing knowledge and skills vital for success within the role
Data Entry Specialist
Robert Half/Wellabe
Des Moines, IA
07.2021 - 07.2024
- Enter incoming pre-need life and funeral insurance applications into an internal system
- Split out application documents efficiently on internal systems
- Research existing policies and link new policies together
- Team based environment to ensure applications are entered in a timely manner
- Operate Microsoft office applications and tools effectively
- Accurately sort and organize outgoing mail
- Check people in training applications to ensure accurate information is being entered.
Customer Care Representative
Mom's Meals
Des Moines, IA
09.2020 - 06.2021
- Handled inbound and outbound calls in a timely manner placing client's meal orders
- Assisted clients with inquiries, complaints, and questions regarding their meal deliveries
- Documented all conversations with client into client information database
- Operated Microsoft office applications and tools effectively
- Communicated and partnered with multiple servicing departments
- Partnered in a team environment to achieve team goals and provide excellent customer service
- Communicated with case managers updating them on client's accounts
- Ensured all assigned clients are contacted and have an order on file.
Home Preservation Specialist 1
Aerotek/Wells Fargo
West Des Moines, IA
03.2020 - 08.2020
- Answered inbound calls in a timely manner and worked in a fast-paced environment
- Communicated and partnered with multiple servicing departments
- Noted efficiently while listening to customer's request, and researched customers inquires
- Assisted customer with inquires, complaints, and questions regarding their loss mitigation review
- Operated Microsoft office applications and tools effectively
- Required to do data entry work between phone calls, which included updating and processing internal tasks, updating account information, and imaging documents
- Navigated multiple screens while on calls to research and thoroughly notate the customer's accounts
- Partnered in a team environment to achieve team goals and provide excellent customer service.
Team Member
Casey's General Store
Mitchellville, IA
09.2018 - 03.2020
- Communicated with customers over the phone by answering the questions and completing their order requests
- Provided excellent face-to-face customer service as well by promptly attending to their request
- Tracked and restocked inventory efficiently while also ensuring that customers were attended to
- Entrusted to handle all cash in and cash out of the register
- Tended to all closing duties such as store maintenance, balancing registers, and locking up the store.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Crew Member
McDonald's
Altoona, IA
08.2017 - 01.2018
- Provided excellent face-to-face customer service
- Entrusted to handle all cash in and cash out of the register
- Navigated point of sale system while speaking with customers to ensure their orders were taken correctly
- Partnered with team members in a fast-paced environment to tend to needs to all of our customers.
Education
Bachelor of Arts - Accounting
UMGC
Adelphi, MD05-2028
Liberal Arts AA - Accounting
DMACC
Des Moines05-2025
Skills
- Microsoft Office Proficiency
- Deadline Oriented Approach
- Fast Typing Speed
- Accuracy and Attention to Detail
- Problem Solving Abilities
- Time Management Abilities
- Independent Worker
- Alphanumeric Entry
Timeline
Client Accounts Specialist
CS Advocare
06.2025 - Current
Team Member
Whole Foods
07.2024 - 05.2025
Data Entry Specialist
Robert Half/Wellabe
07.2021 - 07.2024
Customer Care Representative
Mom's Meals
09.2020 - 06.2021
Home Preservation Specialist 1
Aerotek/Wells Fargo
03.2020 - 08.2020
Team Member
Casey's General Store
09.2018 - 03.2020
Crew Member
McDonald's
08.2017 - 01.2018
Bachelor of Arts - Accounting
UMGC
Liberal Arts AA - Accounting
DMACC