Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Jissel Coronel Arrezola

Portland,OR

Summary

Versatile treatment coordinator with a several-year track record of providing consistent and professional assistance to dental patients. Committed to communicating the best standards of treatment according to the dentist's diagnosis. Responsible and reliable to manage the workload of several patients.

Overview

8
8
years of professional experience

Work History

Treatment Coordinator

Wilson Orthodontics
Sherwood, Or
06.2019 - Current
  • Created customized treatment plans for patients based on individual needs.
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
  • Processed patient intake information and updated medical records prior to treatment.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Maintained comprehensive patient records, ensuring accuracy and confidentiality.
  • Explained policies, procedures and services to patients.

Patient Care Coordinator/Front Desk Receptionist

Bull Mountain Orthodontics
Tigard, Or
06.2018 - 06.2019
  • Greeted patients upon arrival and provided them with necessary paperwork.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Ensured compliance with HIPAA regulations when handling confidential information.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.

Call Center Representative

Diversified Consultants Incorporated
Tualatin, Or
10.2017 - 05.2018
  • Memorized verbatim inbound and outbound calls script
  • Ensured customers received accurate and relevant answers to their questions.
  • Maintained accurate records of call information.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone.

Manufacturing

World Class Technology Corporation
McMinnville, Or
06.2016 - 08.2016
  • Learned how to maintain a clean and organized work space
  • Consistently met and exceeded daily production quotas
  • Appropriately handled machinery.

Education

High School Diploma -

Newberg High School
Newberg, OR
06-2015

Some College (No Degree) - Biology

George Fox University
Newberg, OR

Skills

  • Attentive
  • Schedule Management
  • Problem Solver
  • Helpful and Service-Oriented
  • Critical thinker
  • Communicative
  • Can operate proficiently Microsoft Office/Excel
  • Can operate proficiently Google Docs
  • Secretarial duties
  • Organizational standards
  • Documentation And Reporting
  • Customer Service
  • Attention to Detail

References

  • Lilibeth L., Previous Coworker and Friend, (503) 330-6951
  • Victoria S., Previous Coworker and Friend, (541) 236-8735

Languages

Spanish
Native/ Bilingual

Timeline

Treatment Coordinator

Wilson Orthodontics
06.2019 - Current

Patient Care Coordinator/Front Desk Receptionist

Bull Mountain Orthodontics
06.2018 - 06.2019

Call Center Representative

Diversified Consultants Incorporated
10.2017 - 05.2018

Manufacturing

World Class Technology Corporation
06.2016 - 08.2016

High School Diploma -

Newberg High School

Some College (No Degree) - Biology

George Fox University

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Jissel Coronel Arrezola