Jissel Gutierrez Guerrero
Durham,NC
Summary
Customer-focused bartender with 9 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
JB Duke Hotel
Durham
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Head Bartender
Missy Lane's Assembly Room
Durham, NC
03.2024 - 10.2024
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails and enhance flavor profiles
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
Morning Head Server
M Sushi
Durham, NC
07.2023 - 10.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Applied comprehensive knowledge of wine, sake, and beer to increase daily beverage sales.
Bartender/Service Lead Trainer
Glori
Durham, NC
06.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Head Bartender/Server
Annexe / Bar Virgile
Durham, NC
11.2021 - 06.2023
- Maintained high standards of customer service during high-volume at a fast-paced
- Provided guests with a positively memorable experience by advising diners on food menu items and drinks
- Took initiative to find extra tasks and organized during slow periods throughout the shift
- Communicated clearly and positively with management on any necessary inventory or updates for POS
- Mastered POS and assisted coworkers on questions of prices or system issues
- Consistently verified clients to be of legal age limit
- Independently opened & closed bar while verifying all beverage ingredients were well stocked.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Customer Service Call Center Representative
Hendricks BMW At Southpoint
04.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Completed service appointments and follows up for vehicle maintenance requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
Bar Server
The Washington Duke Inn & Golf Club
12.2016 - 04.2021
- Provide customers a memorable experience including alcoholic beverages, food and excellent customer service while engaging and suggesting products that might be of interest
- Describing and memorizing menu items, extensive knowledge on mixed spirits and the assembling of these
- Receiving and processing customers' payments and assisting in other duties that can include deescalating situations in which a customer be unpleased with their experience.
- Collaborated with kitchen staff to expedite food orders, resulting in reduced wait times for customers.
- Enhanced customer dining experience by providing timely assistance to servers and maintaining a clean, organized dining area.
- Ensured guest satisfaction through prompt resolution of issues or concerns that arose during their visit.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
Administrative Assistant
Movil Realty
07.2020 - 12.2020
- Processed the onboarding/off-boarding through the state's real estate commission,
- Handled commission checks and pay roll for employees/agents
- Assisted the Vice President and Executive Assistant with necessary duties when needed
- Provided engagement among the company, installing several systems for the teammates nationally and internationally
- Maintaining office stocked and clean for the firm's agents and clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and assisting clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate's Degree -
Durham Technical Community College
05.2019
High School Diploma -
Middle College High School
05.2018
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Attentive service
- Cash handling expertise
- Drink Pairing Knowledge
- Taking inventory
- Wine and liquor knowledge
- Bar Equipment Maintenance
- Cost Control
- Expert Mixology
- Sales and Upselling Techniques
References
- Carla Musignac, Bar Manager, Annexe, 984.895.1192
- Bobby Gorham, Head Bar Manager, The Washington Duke, 919.491.6681
- John DeBerry, Former Owner, Glori, 786.774.9550
- Adrian Lindsey, General Manager, Missy Lane's, 919.236.5964
Certification
- BarSmarts Certification - Pernod Ricard USA & BAR, LLC.
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
JB Duke Hotel
10.2024 - Current
Head Bartender
Missy Lane's Assembly Room
03.2024 - 10.2024
Morning Head Server
M Sushi
07.2023 - 10.2024
Bartender/Service Lead Trainer
Glori
06.2023 - 04.2024
Head Bartender/Server
Annexe / Bar Virgile
11.2021 - 06.2023
Customer Service Call Center Representative
Hendricks BMW At Southpoint
04.2021 - 12.2021
Administrative Assistant
Movil Realty
07.2020 - 12.2020
Bar Server
The Washington Duke Inn & Golf Club
12.2016 - 04.2021
Associate's Degree -
Durham Technical Community College
High School Diploma -
Middle College High School