Jiten Patel
Sr. Systems Administrator
Galloway,NJ
Summary
Experienced and passionate technician with a proven track record of excelling in high-pressure situations. Skilled in leading teams and collaborating to resolve complex problems efficiently. Known for maintaining a positive attitude and approachable demeanor, even under stress.
Overview
25
25
years of professional experience
1
1
Language
Work History
Sr Server Administrator
Spencer Gifts
Egg Harbor, NJ
04.2022 - Current
- Developed and documented network policies, procedures and standards.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed network traffic and performance metrics to optimize system performance.
Server Administrator
Spencer Gifts
Egg Harbor, NJ
07.2021 - 04.2022
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Introduced management tools to create and manage virtual server computing environment.
Jr. Server Admin
Spencer Gifts LLC
Egg Harbor Township, NJ
05.2020 - 07.2021
- Assisted in the administration and maintenance of multiple enterprise-level systems, ensuring high availability and optimal performance.
- Participated in the implementation of security measures, such as firewalls and antivirus software, to secure sensitive data.
- Contributed to the automation of routine tasks and processes, reducing downtime and increasing productivity.
- Collaborated with cross-functional teams, such as developers, to resolve technical issues and improve system performance.
Store System Support Associate & Analyst
Spencer Gifts LLC
Egg Harbor Township, NJ
10.2018 - 05.2020
- Provide second level support at the IT call center
- Responsible to work on Software and Hardware escalations
- Responsible for Testing POS images and making adjustments as needed
- Coordinate with WAN team and ensure POS equipment communicates properly with each other.
Point Of Sale Technician
Spencer Gifts
Egg Harbor, NJ
05.2016 - 10.2018
- Provided excellent customer service through inbound and outbound calls, responding to inquiries and resolving issues.
- Accurately processed transactions and maintained detailed records of customer interactions and transactions.
- Consistently met or exceeded performance metrics, such as call volume and customer satisfaction scores.
- Trained and mentored new associates, fostering a positive and productive work environment.
Freelance Photographer
Jpatel Photography LLC
Galloway, NJ
02.2019 - Current
- Captured high-quality photographs in various settings, including weddings, events, and commercial shoots.
- Utilized technical expertise to control lighting and equipment, ensuring optimal image quality and creative vision.
- Managed post-production processes, such as editing and retouching, to enhance images and deliver a polished final product.
- Built and maintained relationships with clients, effectively communicating project goals and delivering results that exceed expectations.
NRT Technician
Borgata Casino Hotel & Spa
Atlantic City, NJ
02.2013 - 12.2015
- Responsible for ensuring all cashiering kiosk machines are operating within DGE approved internal controls, company policies and procedures
- Maintain finance equipment for cashiering department such as jet sorter, calculators, self-service ticket redemption and jackpot machines, currency counters, strap counters, time stamp machines
- Perform preventative maintenance, modifications, and relocation of kiosk machines (NRT - ticket and Jackpot machines) and peripheral devices
- Prioritizes work load to meet business demands.
IT Specialist
iFix-IT
Galloway, NJ
02.2012 - Current
- Provided technical support to users, troubleshooting hardware, software, and network issues to ensure timely resolution.
- Installed, configured, and maintained computer systems, peripherals, and software, ensuring optimal performance.
- Implemented security measures, such as firewalls, antivirus software, and security protocols, to secure sensitive data.
- Collaborated with cross-functional teams, such as network administrators and software developers, to resolve complex technical issues.
Skills
Knowledge of virtualization technologies, such as VMware and Hyper-V, and experience with virtual machine management
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders
Hands-on experience with server hardware and software, including installation, configuration, and maintenance
Strong problem-solving skills, with the ability to identify and resolve complex technical issues quickly and effectively
Experience leading and managing teams of junior administrators, providing training, mentorship, and support
Xperience with disaster recovery planning and implementation, ensuring the availability and integrity of critical systems and data
Timeline
Sr Server Administrator
Spencer Gifts
04.2022 - Current
Server Administrator
Spencer Gifts
07.2021 - 04.2022
Jr. Server Admin
Spencer Gifts LLC
05.2020 - 07.2021
Freelance Photographer
Jpatel Photography LLC
02.2019 - Current
Store System Support Associate & Analyst
Spencer Gifts LLC
10.2018 - 05.2020
Point Of Sale Technician
Spencer Gifts
05.2016 - 10.2018
NRT Technician
Borgata Casino Hotel & Spa
02.2013 - 12.2015
IT Specialist
iFix-IT
02.2012 - Current