Summary
Overview
Work History
Skills
Timeline
SoftwareEngineer

Jiten Patel

Sr. Systems Administrator
Galloway,NJ

Summary

Experienced and passionate technician with a proven track record of excelling in high-pressure situations. Skilled in leading teams and collaborating to resolve complex problems efficiently. Known for maintaining a positive attitude and approachable demeanor, even under stress.

Overview

25
25
years of professional experience
1
1
Language

Work History

Sr Server Administrator

Spencer Gifts
Egg Harbor, NJ
04.2022 - Current
  • Developed and documented network policies, procedures and standards.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Analyzed network traffic and performance metrics to optimize system performance.

Server Administrator

Spencer Gifts
Egg Harbor, NJ
07.2021 - 04.2022
  • Identified and immediately resolved issues with network devices.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Introduced management tools to create and manage virtual server computing environment.

Jr. Server Admin

Spencer Gifts LLC
Egg Harbor Township, NJ
05.2020 - 07.2021
  • Assisted in the administration and maintenance of multiple enterprise-level systems, ensuring high availability and optimal performance.
  • Participated in the implementation of security measures, such as firewalls and antivirus software, to secure sensitive data.
  • Contributed to the automation of routine tasks and processes, reducing downtime and increasing productivity.
  • Collaborated with cross-functional teams, such as developers, to resolve technical issues and improve system performance.

Store System Support Associate & Analyst

Spencer Gifts LLC
Egg Harbor Township, NJ
10.2018 - 05.2020
  • Provide second level support at the IT call center
  • Responsible to work on Software and Hardware escalations
  • Responsible for Testing POS images and making adjustments as needed
  • Coordinate with WAN team and ensure POS equipment communicates properly with each other.

Point Of Sale Technician

Spencer Gifts
Egg Harbor, NJ
05.2016 - 10.2018
  • Provided excellent customer service through inbound and outbound calls, responding to inquiries and resolving issues.
  • Accurately processed transactions and maintained detailed records of customer interactions and transactions.
  • Consistently met or exceeded performance metrics, such as call volume and customer satisfaction scores.
  • Trained and mentored new associates, fostering a positive and productive work environment.

Freelance Photographer

Jpatel Photography LLC
Galloway, NJ
02.2019 - Current
  • Captured high-quality photographs in various settings, including weddings, events, and commercial shoots.
  • Utilized technical expertise to control lighting and equipment, ensuring optimal image quality and creative vision.
  • Managed post-production processes, such as editing and retouching, to enhance images and deliver a polished final product.
  • Built and maintained relationships with clients, effectively communicating project goals and delivering results that exceed expectations.

NRT Technician

Borgata Casino Hotel & Spa
Atlantic City, NJ
02.2013 - 12.2015
  • Responsible for ensuring all cashiering kiosk machines are operating within DGE approved internal controls, company policies and procedures
  • Maintain finance equipment for cashiering department such as jet sorter, calculators, self-service ticket redemption and jackpot machines, currency counters, strap counters, time stamp machines
  • Perform preventative maintenance, modifications, and relocation of kiosk machines (NRT - ticket and Jackpot machines) and peripheral devices
  • Prioritizes work load to meet business demands.

IT Specialist

iFix-IT
Galloway, NJ
02.2012 - Current
  • Provided technical support to users, troubleshooting hardware, software, and network issues to ensure timely resolution.
  • Installed, configured, and maintained computer systems, peripherals, and software, ensuring optimal performance.
  • Implemented security measures, such as firewalls, antivirus software, and security protocols, to secure sensitive data.
  • Collaborated with cross-functional teams, such as network administrators and software developers, to resolve complex technical issues.

Skills

Knowledge of virtualization technologies, such as VMware and Hyper-V, and experience with virtual machine management

undefined

Timeline

Sr Server Administrator

Spencer Gifts
04.2022 - Current

Server Administrator

Spencer Gifts
07.2021 - 04.2022

Jr. Server Admin

Spencer Gifts LLC
05.2020 - 07.2021

Freelance Photographer

Jpatel Photography LLC
02.2019 - Current

Store System Support Associate & Analyst

Spencer Gifts LLC
10.2018 - 05.2020

Point Of Sale Technician

Spencer Gifts
05.2016 - 10.2018

NRT Technician

Borgata Casino Hotel & Spa
02.2013 - 12.2015

IT Specialist

iFix-IT
02.2012 - Current
Jiten PatelSr. Systems Administrator