Legend Askew
Atlanta,GA
Summary
Independent Systems & Cloud Engineer (1099) with 8+ years delivering high-impact Windows and cloud projects for enterprise and energy environments. I thrive in fast-moving engagements—whether it’s Azure/VMware builds, endpoint management with MECM/Intune, or automation with PowerShell/Terraform. Known for clear communication, smooth handoffs, and cool-headed troubleshooting, I bring a humble, collaborative approach that makes complex IT work feel simple and stress-free.
- Certifications: Microsoft Certified: Azure Administrator (AZ-104); AWS Cloud Practitioner.
- Education: B.S. In information technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr System Administrator
Cox Enterprises
Atlanta, GA
08.2024 - Current
- Provision, configure, and maintain Azure and VMware virtual machines for production and development environments.
- Execute VM migrations from on-prem to Azure, including resource planning, network configuration, and cutover execution.
- Perform environment cleanup and storage optimization, ensuring VM performance, and cost efficiency.
- Install, configure, and validate UiPath Orchestrator, Robots, and Studio to support unattended automations, and developer testing workflows.
- Administer UiPath tenants, licenses, users, environments, folders, and security controls across automation teams.
- Manage Lucid Suite licensing (LucidChart, LucidSpark), including allocations, cost tracking, and user provisioning.
- Coordinate business-to-business project meetings, capture requirements, and drive timelines, deliverables, and stakeholder alignment.
- Execute classic IT troubleshooting across VM performance, access issues, automation errors, and system integrations.
- Support automation teams by ensuring infrastructure readiness, environment stability, and cross-team communication.
Desktop Administrator
Data Scan
Alpharetta, GA
07.2023 - 07.2024
- Resolved over 150 desktop, software, and network incidents monthly with 98% SLA compliance.
- Executed comprehensive hardware lifecycle management, covering deployment, imaging, refresh cycles, and optimization.
- Developed centralized SharePoint Helpdesk portal, consolidating documentation and self-service resources for all employees.
- Authored clear, reusable knowledge-base articles, reducing repetitive tickets, and boosting first-call resolution.
System Administrator
Nova Brand Projection
Marietta, GA
11.2022 - 07.2023
- Supported and maintained Azure, Windows Server, and Active Directory for a 300+ user environment.
- Executed identity provisioning, MFA troubleshooting, group policy adjustments, and role-based access controls.
Senior IT Support Specialist (Tier 3)
Southeastrans
Atlanta, GA
01.2022 - 08.2022
- Deployed and configured desktop systems and performed on-site troubleshooting during company relocation.
- Supported local and remote staff with application access, VPN connectivity, and M365 administration.
- Created post-incident summaries to enhance response time and prevent recurring issues.
IT Support Specialist (Tier 1)
Peraton
Remote
11.2021 - 01.2022
- Delivered Tier 1 support for 1,000+ fully remote users through ServiceNow with strong SLA consistency.
- Managed identity tasks across Active Directory and Okta, including password resets, MFA support, and permissions adjustments.
- Resolved authentication, profiles, VPN, and workstation issues with clear communication and detail-rich escalations.
IT Summer Intern
Novelis
Atlanta, GA
04.2017 - 08.2020
- Assisted IT Manager with system administration duties.
- Supported deployment of security updates across departments.
- Part-time during semesters; full-time in summers
Education
Bachelor of Science (B.S.) - Information Technology
Clayton State University
Atlanta, GA05.2023
Skills
- Cloud & Virtualization: Azure Administration, AWS, VMware Configuration, Hyper-V, Virtual Machine Migration, Infrastructure Management
- Automation & Infrastructure as Code: UiPath, UiPath Orchestration, PowerShell, Bash, Terraform
- Identity, Access & Directory Services: Active Directory Management, Identity Management, Role-Based Access Control (RBAC), MFA / Access Provisioning, Windows Server Management (2016–2022)
- Endpoint, Patching & Device Management: Intune, SCCM, Patch Management Strategies, Asset Tracking Systems, License Provisioning Processes
- Networking and core services: DNS, DHCP, Exchange (email services), Office 365 administration, SharePoint (collaboration tools)
- IT operations and incident management: systems troubleshooting, ITSM platforms (ServiceNow, Zendesk), compliance reporting, operational workflows, and playbooks
- Documentation & Process Development: Technical Documentation, Knowledge Base Creation, SOP & Playbook Development
Certification
- (AZ-104) Microsoft Certified: Azure Administrator Associate, 2023, Microsoft, D7A4915A5306A568
- AWS Certified Cloud Practitioner, 2023, Amazon Web Service
Key Projects And Achievements
- UiPath live monitoring: Enabled real‑time automation visibility by livestreaming bot activity for Support Team within company tenant.
- Internal Helpdesk: Launched SharePoint Helpdesk for company‑wide support requests + centralized documentation.
- Cloud migration: Planned and executed VM migrations to Azure, improving performance and optimizing cost.
- Identity cleanup: Standardized RBAC and MFA provisioning across teams to reduce access friction.
https://www.linkedin.com/in/legend-askew/
Timeline
Sr System Administrator
Cox Enterprises
08.2024 - Current
Desktop Administrator
Data Scan
07.2023 - 07.2024
System Administrator
Nova Brand Projection
11.2022 - 07.2023
Senior IT Support Specialist (Tier 3)
Southeastrans
01.2022 - 08.2022
IT Support Specialist (Tier 1)
Peraton
11.2021 - 01.2022
IT Summer Intern
Novelis
04.2017 - 08.2020
Bachelor of Science (B.S.) - Information Technology
Clayton State University