Jitendra Dubey
Delhi,India
Summary
Hospitality professional with a proven track record of driving company growth through exceptional service and sales performance. Expertise in food and beverage management, ensuring guest satisfaction and comfort. Recognized for building strong customer relationships and consistently exceeding sales targets. Demonstrated ability to expand market share and implement successful initiatives.
Overview
9
9
years of professional experience
Work History
Mega Rockstar Agent (Butler)
Virgin Voyages
Miami, United States
03.2023 - Current
- Responsible to ensure that all Mega Rockstar Sailors are provided outstanding and memorable service.
- Consistently exhibits and transmits the company's service culture, is polite, courteous, accommodating and displays a positive outlook and attitude at all times.
- Full knowledge of the Virgin Voyages product and services on-board.
- Knowledgeable in providing in suites F&B services, such as breakfast, lunch, dinner.
- Knowledgeable in mixology to be able to host in suite cocktail parties.
- Monitors Sailors satisfaction & feedback and acts on any complaints or requests.
- Keeps and maintains preferences of Sailors in order to provide a personalized service.
- Responsible to ensure prompt actions are taking regarding issues affecting sailor service.
- Communicates and act on all complaints onboard to Sailor Services Director.
- The ability to deal with difficult situation and maintain a team spirit within the entourage team.
- Collaborates with the Cabin Host on the daily duties and must report to the Executive Housekeeper any short falling regarding cleanliness and service provided.
- Meet and introduce her/himself to all the top category suites, VIP sailors, as well any other sailor occupying a Mega Rockstar suite.
- Participate in Mega Rockstar Sailor events, parties, and gatherings, as directed by management.
- The Mega Rockstar Agent is entirely responsible for the maintenance of the Mega Rockstar suites including the immediate surrounding areas.
- Responsible for the correct handling of work arising daily/per voyage/monthly according to Virgin Voyages standards.
Bar Server (VVIP Lounge)
Virgin Voyages
Miami, FL
01.2020 - 03.2023
- Actively interacting with Rockstar and Mega Rockstar sailors, ensuring the service provided exceeds their highest expectations.
- Providing outstanding and memorable experience Virgin Way by serving food and drinks in a timely manner as well as respecting and guarding sailors' privacy.
- Efficiently handling sailors' special requests and preferences in accordance with the company policy.
- Prepared specialty cocktails according to recipes or customer requests.
- Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
Food and Beverage Associate (Butler)
Oberoi Hotels & Resorts
Gurgaon, Haryana
11.2018 - 12.2019
- Taking the utmost care of 15 Suite Rooms and 3 Maharaja Suites by fulfilling special needs and requirements of the guests as well as maintaining a household's respectability, atmosphere, and reputation.
- Providing personalized service by keeping the records of guests' tastes and preferences.
- Creating unforgettable experiences by arranging special occasion celebrations (birthday/marriage/anniversary etc.).
Food and Beverage Associate (In Room Dinnig )
The Oberoi
Gurgaon
05.2018 - 11.2018
- Ensuring guests have excellent staying experience by delivering food and beverage service to the rooms as per the company standard.
- Checked identification cards of customers ordering alcoholic beverages to verify age requirements were met.
Food and Beverage Associate (Piano Bar)
The Oberoi
Gurgaon
01.2018 - 05.2018
- Increasing company revenue by sharing knowledge about wine, spirits, and liquors.
- Delighting guests by uniquely mixed cocktails.
- Resolved customer complaints in an efficient and friendly manner.
Waiter (F&B Service)
Leela Palace Kempinski
Gurgaon, Haryana
06.2016 - 11.2017
- Being a part of F&B Service team means having various duties starting from taking an order as a waiter in a multicuisine restaurant 'Spectra'.
- Resolving VIP guests' issues regarding hotel services, accommodation and logistics as their personal butler.
- Provided excellent customer service to ensure repeat customers.
Education
Bachelor of Science - Hospitality And Hotel Administration, Advanced Food and Beverage Operations, Front Office Management, Nutrition and Principles of Food Science, Hotel accountancy
Chitkara University
Chandigarh05.2016
Skills
- Customer service
- Food and beverage service
- Mixology
- Guest relations
- Sailor satisfaction monitoring
- Event planning
- Preference tracking
- Problem resolution
- Communication skills
Accomplishments
- Exceptional Guest Service: Enhanced guest satisfaction for 18 suite rooms at 95% approval rating.
- Cocktail Innovation Success: Created 50 unique cocktails, leading to 20% increase in bar sales.
- Perfect Attendance Record: Reached 100% attendance record over 3-year span, ensuring consistent customer service.
- Efficiency Improvement: Improved service time by 30%, elevating customer dining experience.
Languages
English, Advanced
Timeline
Mega Rockstar Agent (Butler)
Virgin Voyages
03.2023 - Current
Bar Server (VVIP Lounge)
Virgin Voyages
01.2020 - 03.2023
Food and Beverage Associate (Butler)
Oberoi Hotels & Resorts
11.2018 - 12.2019
Food and Beverage Associate (In Room Dinnig )
The Oberoi
05.2018 - 11.2018
Food and Beverage Associate (Piano Bar)
The Oberoi
01.2018 - 05.2018
Waiter (F&B Service)
Leela Palace Kempinski
06.2016 - 11.2017
Bachelor of Science - Hospitality And Hotel Administration, Advanced Food and Beverage Operations, Front Office Management, Nutrition and Principles of Food Science, Hotel accountancy
Chitkara University