Valeriia Shpakovska
Sloviansk
Summary
Dependable hospitality industry worker equipped for fast-paced operations and changing daily needs. Serve customers effectively with attention to detail and creative approach. Seek out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
5
5
years of professional experience
Work History
Mega Rockstar Agent
Virgin Voyages
08.2024 - Current
- Addressing sailors' inquiries with timely and professional responses via phone, chat and in-person interactions;
- Resolving issues quickly and effectively through active listening, conflict handling, and dynamic communication skills;
- Greeting sailors upon arrival and offering directions to key amenities to cultivate quality hotel experiences;
- Providing accurate information regarding shore excursions, restaurants and activities;
- Scheduling and confirming restaurant reservations for sailors as well as organizing parties and special events.
Customer Service Representative
Bloomex
09.2021 - 01.2022
- Company Overview: A national Canadian floral company offering various floral and gift arrangements throughout Canada, Australia and the United States via its online order system
- Detailed and accurate provision of product information;
- Handling customer complaints with patience, providing appropriate solutions and alternatives;
- Keeping records of customer interactions, processing customer accounts and file documents;
- Increasing company revenue by upselling products/services.
Guest Service Officer/Administration
Briz de Luxe Hotel
06.2020 - 10.2020
- Coordinating orderly check-in and check-out procedures for as many as 300 guests per day;
- Cooperating with housekeeping and maintenance departments to help resolve various issues;
- Efficient management of special requests such as parking access, deliveries, and day passes for property guests;
- Offering guests information about amenities and local attractions to improve stays;
- Handling cash, charge, and account payments to settle guests' bills.
Education
American Hotel and Lodging Institute - Front Desk Representative Course
11.2021
Pyatigorsk State University - Linguistics, Hotel Management
Institute of Foreign Languages and International Tourism
06.2019
Skills
- Solving issues in a timely manner
- Guest relations
- Hotel services and hospitality
- Customer-orientation
- Health and safety compliance
- Organizational skills
Hobbies and Interests
- Public speaking
- Singing
- Traveling
- Fitness
Languages
German
Limited Working
English
Full Professional
Timeline
Mega Rockstar Agent
Virgin Voyages
08.2024 - Current
Customer Service Representative
Bloomex
09.2021 - 01.2022
Guest Service Officer/Administration
Briz de Luxe Hotel
06.2020 - 10.2020
Pyatigorsk State University - Linguistics, Hotel Management
Institute of Foreign Languages and International Tourism
American Hotel and Lodging Institute - Front Desk Representative Course
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