Jitendra Kende
Tampa,FL
Summary
Creative Project/Program Manager with 26 years of IT experience. Skilled at aligning human and technical resources to enhance return on investment and accelerate business progress. Dedicated to wringing optimal performance from available resources while charting cost-efficient upgrade paths.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
26
26
years of professional experience
Work History
Senior Project/Program Manager
TCSL Client AMD
06.2019 - 09.2023
- Handling Multiple project/programs such as
- ServiceNow Client Engineering Voice/Video/IAM/Collaboration
- Successfully Completed more than 20 projects within last 4 years.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Coached team members on productivity strategies to accomplish challenging goals.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Leveraged project management processes and tools to define and execute projects.
- Participated in vendor selection and management process for program initiatives.
PMO Lead Client Shell
TCSL
04.2018 - 05.2019
- Provided personalized end-user training, offering education via in-person and online courses.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Build the team of around 150 resources across 26 location to support client needs
Project Manager
TCSL
04.2017 - 04.2018
- For Lotus Notes Application Migration Project to Azure.Key Accomplishments
- Migrated 150 Lotus Notes applications to Azure within 6 months.
- Involved in Capacity Management, Environment Build, Testing and Migration.
- Responsible for End to End Project Plan Creation, Tracking and Status Reporting to Management
Project Manager
TCSL, CNA
05.2016 - 04.2017
- For Real Estate Projects which involves office movement due to leaseexpiration or office consolidationKey Accomplishments
- Successfully Handled 6 office movements across USA
- Involved in Capacity Management, Environment Build, Network and Voice Installation, Testing and Hardware/Resource movement
- Responsible for End to End Project Plan Creation, Tracking and Status Reporting to Management
AMER Region PMO Manager , Client PwC
Tata Consultancy Services Ltd
07.2013 - 05.2016
- Brazil, Mexico, Argentina.Built the team of 200 Deskside professionals across all SHELL locations within 4 monthsKey Accomplishments
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Built the team of 200 Deskside professionals across all SHELL locations within 4 months
- In charge of Resource Onboarding, Resource Training, Resource Billing, Vendor Co-ordination, Invoice Creation and Cost Containment
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
PMO Lead
PMO Lead TCSL, PwC
08.2013 - 04.2016
- For PwC Deskside Support project
- Key Accomplishments
- Built the team of 200 Deskside Professionals across 32 PwC locations within 6 months
- Responsible for Resource Onboarding, Resource Training, Resource Billing, Vendor Management, Inovice creation and payment processing.
Project Manager
TCSL, PwC
10.2011 - 07.2013
- Datacenter Operations Tower
- Key Accomplishments
- Successfully completed 6 projects involving Server Consolidation, Application Migration
- Responsible for End to End Project Plan Creation, Tracking and Status Reporting to Management
Migration Manager
TCSL, PwC
01.2011 - 10.2011
- Worked as Migration Manager for 6 applications migrations from Tampa Datacenter to Atlanta Datacenter
- Key Accomplishments
- Successfully completed Migration of one of the complex Tax application, TAX RPM
- Migrated all 4 environments ( Test, DEV, Stage and Production) within 6 months
- Responsible for End to End Project Plan Creation, Tracking and Status Reporting to Management
Operations Manager , Client -Home Depot
TCSL
12.2009 - 12.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Unix Administrator , Client Chrysler
TCSL
06.2007 - 12.2009
- For BI Environment operations project
- Key Accomplishments
- Responsible for Server Administration, Server Build and set up and SLA management., various client locations in Mumbai, India such as SHCIL, RBI and Taj Hotels
- Key Accomplishments Responsible for Server Administration, Server Build, SLA management, Issue reporting and resolution.
- Maintained and managed customer files and databases.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Datacenter Lead
TCSL
04.2004 - 05.2007
- Worked as Datacenter Lead and manged the staff of 6 Resource supporting Unix and Windows Environment
- Key Accomplishments
- Responsible for Day to Day activities, Resource Management, SLA management, Issue reporting and resolution and Weekly status reporting to client and TCS management.
Unix Administrator Client SHCIL
TCSL
08.1997 - 03.2004
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
Education
Bachelor of Science - Electrical Engineering
VJTI
Mumbai, Maharashtra1997
Skills
- Information Technology
- Project Management
- Outsource Management
- Cost Containment
- Performance Management
- Recruitment/Team Building
- Infrastructure
- User Acceptance Testing (UAT)
- Key Performance Indicators (KPI)
- Project Status Reports
- Timelines and Milestones
Accomplishments
Certifications :-
- Six Sigma Professional Cert no:- 879744
- SCM ( In progress)
- Agile Framework/Project Management (TCS Internal)
- ITIL framework ( TCS Internal)
Timeline
Senior Project/Program Manager
TCSL Client AMD
06.2019 - 09.2023
PMO Lead Client Shell
TCSL
04.2018 - 05.2019
Project Manager
TCSL
04.2017 - 04.2018
Project Manager
TCSL, CNA
05.2016 - 04.2017
PMO Lead
PMO Lead TCSL, PwC
08.2013 - 04.2016
AMER Region PMO Manager , Client PwC
Tata Consultancy Services Ltd
07.2013 - 05.2016
Project Manager
TCSL, PwC
10.2011 - 07.2013
Migration Manager
TCSL, PwC
01.2011 - 10.2011
Operations Manager , Client -Home Depot
TCSL
12.2009 - 12.2010
Unix Administrator , Client Chrysler
TCSL
06.2007 - 12.2009
Datacenter Lead
TCSL
04.2004 - 05.2007
Unix Administrator Client SHCIL
TCSL
08.1997 - 03.2004
Bachelor of Science - Electrical Engineering
VJTI
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