Jitesh Mehta
Woodridge,IL
Summary
Over 25 years of experience in IT& IT Infrastructure industry with proven leadership capability of driving profitability and growth in diversified business sectors. Results driven executive with experience of leading business growth, establishing global operations and service consolidation. Developed new intellectual property products and operating models opening up new revenue streams. P\L accountability - Driving top line and bottom line. Spearheaded new capability development like ITIL COE (Center of Excellence), Multilingual support (Japanese, French, German, Italian and Portuguese). Actively participated with business development teams in RFP process, due diligence and designing solution for potential customers. Successfully managed and mentored cross-functional teams across assignments; acknowledged for recruiting and developing leaders with an equal desire to win. Expert in building and executing all aspects of a successful service delivery organization starting from business strategy, structure, systems, processes and people.
Overview
26
26
years of professional experience
Work History
Sr. Director –Cloud Infrastructure Services
Capgemini
08.2014 - Current
- Leading multi-million-dollar (250 million+ per annum) service delivery organization for Financial Services business unit
- Cultivated a culture of "Delivery Led Growth" by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
Delivery Project Executive
IBM
08.2010 - 08.2014
- Leading the Service Delivery for multiple sensitive & complex engagements under End User Support (EUS) organization
Business Leader
Patni Computer Systems Ltd.
- 07.2010
- Leading Global Service Delivery in Remote IT Infrastructure & Application support space
Project Manager
vCustomer
- 08.2004
- Liaison with the customer on all aspects of the service including change control, fault management and escalation
Supervisor
netCustomer
08.1999 - 09.2000
Responsible for shift target in terms of Login Hours, Productivity & Quality resulting in 18% productivity improvement
Assistant to Principal Consultant
CIMI (Center for Interactive Management India)
05.1998 - 08.1999
- Conducting marketing reviews for clients
Education
Master in Business Administration (MBA) -
Amity University
Diploma in Software Technology And System Manageme - Computers
NIIT
New Delhi03.1999
Bachelor Degree in Commerce - Commerce
Delhi University
New Delhi08.1998
Skills
Acquired Skills
- FinTech from Harvard
- Strategies for Sustainability from Stanford
- Diploma in Japanese Language from JIGA
- ITIL Certified
Soft Skills
- Leadership & Communication
- Goal-Oriented & Problem Solving
- Teamwork & Adaptability
- Time Management
Timeline
Sr. Director –Cloud Infrastructure Services
Capgemini
08.2014 - Current
Delivery Project Executive
IBM
08.2010 - 08.2014
Supervisor
netCustomer
08.1999 - 09.2000
Assistant to Principal Consultant
CIMI (Center for Interactive Management India)
05.1998 - 08.1999
Business Leader
Patni Computer Systems Ltd.
- 07.2010
Project Manager
vCustomer
- 08.2004
Master in Business Administration (MBA) -
Amity University
Diploma in Software Technology And System Manageme - Computers
NIIT
Bachelor Degree in Commerce - Commerce
Delhi University