Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jithin Julius

Brownstown Charter Township,MI

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Self Employed

Veliyath Payyappilly Family Trust
Thrissur, Kerala, India
11.2020 - 12.2023
  • Collected dividend and funds from trust's members and maintained the accounts of the trust.
  • Demonstrated leadership by making improvements to work processes.
  • Gathered the application of the people in financial need and helped them with the procured trust fundings.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Organized and scheduled the of meetings and gatherings of the organization yearly.
  • Achieved cost-savings by developing functional solutions to problems.

Customer Service Advisor

J&D Autocraft
Karukutty, Kerala, India
09.2019 - 09.2020
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Developed relationships with customers through proactive follow-up on orders.
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Reviewed current processes and procedures for accuracy and efficiency improvements.
  • Educated customers on product features and benefits to support sales efforts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Graduate Apprentice

Steel and Industrials Forgings Limited
Thrissur, Kerala, India
09.2018 - 09.2019
  • Compiled reports and reported findings to staff teams.
  • Ordered appropriate spare parts and tools to meet the requirements of production and maintenance departments. Also maintained adequate stock levels and overall organizational needs.
  • Worked under the supervision of senior department heads to help plan and direct work of organization with the analysis of work efficiency.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
  • Read plans, instructions or specifications to determine work activities.
  • Organized and maintained records regarding forging procedure, operational details, raw materials stocks, and allotments along with other forging requirements.

Education

Bachelor of Engineering - Mechanical Engineering

Excel College of Engineering And Technology
India
04-2017

Skills

  • Maintenance & Repair
  • Planning
  • Quality Assurance
  • Data Entry
  • Organization
  • Written Communication
  • Analytical
  • Flexible and Adaptable
  • Microsoft Office
  • Data Management

Timeline

Self Employed

Veliyath Payyappilly Family Trust
11.2020 - 12.2023

Customer Service Advisor

J&D Autocraft
09.2019 - 09.2020

Graduate Apprentice

Steel and Industrials Forgings Limited
09.2018 - 09.2019

Bachelor of Engineering - Mechanical Engineering

Excel College of Engineering And Technology

Similar Profiles

CREATE PROFILE
Jithin Julius