Dynamic and results-oriented professional with a proven track record at Better Family Life Inc., where I enhanced customer service and streamlined data management. Leveraged expertise in Microsoft Excel and effective communication to improve operational efficiency. Demonstrated ability to adapt and excel in diverse roles, from administrative support to caregiving, showcasing exceptional organizational skills and empathy.
Hi, I’m
Ji'Vonda Williams
Florissant,MO
Summary
Overview
8
years of professional experience
1
Certification
Work History
Better Family Life Inc.
Administrative-assistant
05.2022 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Amazon
Picker Packer/Industrial Trainee
04.2020 - 06.2022
Job overview
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Trained new employees to meet customer deliveries in time.
Nelson Family
Adult Caregiver
01.2017 - 03.2022
Job overview
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Pleasure Ridge Parke High SchoolLouisville, KY
High School Diploma
06-1994
University Overview
Member of S.A.D.D
Member of Dance Team (6grade-12th)
Member of Student Redcross
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Purchase orders organization
Certification
- BLS Certification ( Adult/ Pediatrics/ AED/ First Aid)
- Missouri Notary
Timeline
Administrative-assistant
Better Family Life Inc.
05.2022 - Current
Picker Packer/Industrial Trainee
Amazon
04.2020 - 06.2022
Adult Caregiver
Nelson Family
01.2017 - 03.2022
Pleasure Ridge Parke High School
High School Diploma
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