JI'YA HARRIS
BALTIMORE,UNITED STATES
Summary
Certified Nursing Assistant with a detail-oriented mindset and warm personality, bringing valuable experience in youth development, customer service, and sanitation. Demonstrates strong verbal communication, organization, and active listening skills, fostering positive and supportive environments. Committed to empowering individuals and maintaining high standards of care and cleanliness.
Overview
4
4
years of professional experience
Work History
Transport Associate
Johns Hopkins Hospital
Baltimore, MD
11.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Youth Worker
University of Maryland
Baltimore, MD, United States
06.2023 - Current
- Used calm, positive and encouraging approach with youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Documented child progress, reporting extreme changes in behavior.
- Collaborated with counselors to communicate relevant information.
- Fostered youth development through engaging workshops, cultivating self-reliance and educational growth while maintaining detailed progress records.
Crew Member
Wendy's
Baltimore, MD, United States
05.2023 - Current
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Uphold high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Deliver exceptional customer service while maintaining cleanliness standards, ensuring a positive dining experience for guests in a fast-paced environment.
- Efficiently manage front-of-house operations, including restocking supplies, cleaning dining areas, and adhering to strict food safety protocols.
Cashier
Oriole Park, Camden Yards
Baltimore, MD, United States
06.2022 - 08.2023
- Trained new team members in cash register operation, stock procedures and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Food Service Team Member
McDonald's
Baltimore, MD, United States
10.2022 - 11.2022
- Delivered exceptional customer service, efficiently managed food orders, and maintained cleanliness standards, contributing to positive dining experiences.
Youth Worker
Johns Hopkins Hospital
Baltimore, MD, United States
06.2022 - 09.2022
- Used calm, positive and encouraging approach with youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
Cashier
Nuvegancafe
Baltimore, MD, United States
10.2021 - 03.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Streamlined POS transactions, enhancing customer satisfaction and reducing wait times during peak hours at Nuvegancafe.
- Implemented efficient cash handling procedures, minimizing errors and ensuring accurate financial records for the cafe.
Education
CNA - undefined
Vivian T Thomas Medical Arts Academy
Skills
- Customer Service
- Leadership
- Calm Under Pressure
- Active Listening
- Time Management
- Organization
- Basic Math
- Verbal Communication
- Money Management
- Cash Handling
- Cleaning
- Sanitation
- Customer Needs Assessment
- Attention to Detail
- Front Desk
- Youth Development
- Empathy
- Problem Solving
- Critical Thinking
- Teamwork
Timeline
Transport Associate
Johns Hopkins Hospital
11.2024 - Current
Youth Worker
University of Maryland
06.2023 - Current
Crew Member
Wendy's
05.2023 - Current
Food Service Team Member
McDonald's
10.2022 - 11.2022
Cashier
Oriole Park, Camden Yards
06.2022 - 08.2023
Youth Worker
Johns Hopkins Hospital
06.2022 - 09.2022
Cashier
Nuvegancafe
10.2021 - 03.2022
CNA - undefined
Vivian T Thomas Medical Arts Academy