Jiya Walker
Long Beach,United States
Summary
Professional with strong background in overseeing examination environments, ensuring compliance, and maintaining integrity. Known for effective team collaboration and adaptability to changing needs. Reliable with skills in time management, problem-solving, and communication. Focused on achieving results and supporting colleagues to meet organizational goals.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
IQT Certified Proctor
SWS Learning Center
08.2022 - 06.2025
- Answering any technical issue question(s) for any test takers.
- Picked up test materials from the testing office. Oversee and monitor students in the testing area assigned to.
- Provided test center information to students.
- Monitored test takers to eliminate plagiarism opportunities.
- Responsible for assisting the Test Supervisor in the office.
- Handled time sensitive and confidential paperwork.
- Help to ensure/maintain a clean, professional, quiet testing atmosphere in the center.
- Comply with all incident reporting and escalation procedures.
- Ensure equipment is operational and test stations are in working order to deliver testing.
Grocery Associate
Amazon Fresh
10.2021 - 06.2022
- Provided customer service in regards to location of store merchandise
- Main responsibilities include ensuring merchandise is stocked on shelves in various departments, cleanliness is maintained throughout the store and excellent customer skills are displayed at all times.
- Reported to the Grocery Manager with responsibilities of stocking shelves, rotating goods, and customer service.
- Stocked the grocery area, trained new employees, put together special displays
- Replenished rapidly selling merchandise to the shelves, racks, stack bases, and end caps throughout the peak selling times inside the facility as directed
- Performed many tasks that included stocking shelves, general cleanliness of display cases and assisting customers with any issues that they may have.
- Managed 10+ associates, responsible for stocking of grocery shelves, developed tasks for timely completion of stock and backroom sanitation.
Team Member/Sales Associate
John's Incredible Pizza
03.2020 - 09.2020
- Greeted customers and provided excellent customer service
- Take customer orders on a POS system, fill drinks, apply coupons/discounts, complete transactions with cash, credit, debit and gift certificates.
- Keep the work area, dining room, kitchen, and restrooms clean and sanitary. Following all safety and sanitary regulations and rules.
- Prepared and cooked food according to company specifications.
- Operate registers either on the front counter and/or the drive-thru. Properly complete all transactions, and give appropriate change. Be accountable for all monies in the drawer during shifts.
- Maintained cleanliness of workstations and dining room.
- Simultaneously working with children, parents, and grandparents to improve their party experience.
- Clean the party rooms and made sure the play room was prepared for the next party.
- Experienced in multi-tasking with handling stress, fulfilling parents needs during the party, and filling food orders in the rest of the store.
Education
Associates Degree - Business Management
Cypress College
Cypress, CA, United States01-2026
Skills
- Consistent focus on accuracy
- Experienced in assessing guest identification validity
- Display superior customer service by consistently remaining calm and unflustered while diplomatically resolving issues
- Ability to work in a fast-paced environment and remain calm while doing so
- Behavioral observation
- Technical problem-solving
- Documentation skills
- Risk assessment monitoring
- Test administration
- Document management
- Security testing
- Data confidentiality
- Test administration support
- Exam administration
- Multitasking
- Strategic resource acquisition
Timeline
IQT Certified Proctor
SWS Learning Center
08.2022 - 06.2025
Grocery Associate
Amazon Fresh
10.2021 - 06.2022
Team Member/Sales Associate
John's Incredible Pizza
03.2020 - 09.2020
Associates Degree - Business Management
Cypress College