Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer

Jizelle Ramos

West Covina,CA

Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.

Overview

3
3
years of professional experience

Work History

Shift-lead

Taco Bell
Covina, CA
07.2022 - Current


  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Ensured staff completed all shift tasks
  • Interacted with all customers in a friendly manner,Resolved customer complaints
  • Ensured all close-down duties were completed, including mopping, cleaning, and disinfection of food preparation surfaces
  • Performed money counts with cashiers of drawers and addressed discrepancies
  • Worked up to a shift leader position in a fast-paced fast food environment
  • Was responsible for all management aspects during shifts while on duty
  • Supervised other staff for following protocols regarding food rotation and cleaning food stations.

Volunteer

Chinos Menudo
South El Monte, CA
10.2021 - Current
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Met with other volunteers and program leaders to discuss new services.
  • Used strong interpersonal communication skills to convey information to others.
  • Spoke with community organizations to further drive outreach efforts and highlight program successes.
  • Helped promote new items on the social media pages.
  • Respond to any questions from customers who need assistance.


Service Crew Member/Food Service Worker

Taco Bell
Covina, CA
11.2021 - 07.2022
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Learned menu so I can help customers with question and so I could properly cook the item
  • Worked Drive-thru, front cashier, and was a cook
  • Help trained new coworkers
  • Became a fast multi-tasker

Teacher Assistant

Covina High School
West Covina, CA
08.2021 - 05.2022
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
  • Monitored students during quizzes and tests.
  • Graded assignments; gave extra credit
  • Help teacher with lessons
  • Help students whenever they needed assistance

Education

Nursing Education

Citrus College
Glendora, CA
06.2026

High School Diploma -

Covina High School
West Covina
05.2022

Skills

  • Employee Coaching and Motivation
  • Communication skills
  • Safe Work Practices
  • Coordinating schedules
  • Scheduling and Coordinating
  • Problem-solving skills
  • Price Identification
  • Food Preparation
  • Supply Ordering and Procurement
  • Inventory Management
  • Good with technology
  • Leadership

Accomplishments

    Steritech award for excellent customer service

Timeline

Shift-lead

Taco Bell
07.2022 - Current

Service Crew Member/Food Service Worker

Taco Bell
11.2021 - 07.2022

Volunteer

Chinos Menudo
10.2021 - Current

Teacher Assistant

Covina High School
08.2021 - 05.2022

Nursing Education

Citrus College

High School Diploma -

Covina High School

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Jizelle Ramos