Jizzell Santiago
Michaels Arts and Crafts
South Richmond Hill
4
years of professional experience
Motivated and reliable team member with experience delivering high-quality customer service in fast-paced environments. Strong attention to detail, efficiency under pressure, and the ability to work collaboratively to ensure smooth operations and positive customer service
Work History
Cashier/Food Service Worker
2 Months- Assisted customers with orders and provided exceptional service in a fast-paced environment.
- Accurately processed cash and card transactions using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Maintained cleanliness and organization of the front counter and dining area.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier/Stocker
3 Years 11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained accurate cash register balances through diligent record-keeping.
- Collaborated with team members to optimize store layout and product displays.
- Implemented inventory management practices to reduce stock discrepancies.
- Organized and maintained inventory levels to ensure product availability.
Grill/ Chill/ Service
9 Months- Provided high-quality customer service in fast-paced, high-volume environment, enhancing customer satisfaction.
- Managed front counter operations, including transactions and resolving customer concerns efficiently.
- Prepared grill items and frozen desserts while consistently meeting company quality and safety standards
- Maintained accuracy and speed during peak hours without compromising service quality
- Upheld strict food safety, sanitation, and workplace safety protocols
- Ensured a clean, organized workspace across all areas of the restaurant
- Collaborated with team members to optimize workflow and maintain timely service
Peer Mentor
1 Year 9 Months- Mentored first-year students in academic skills and time management strategies.
- Facilitated group discussions to enhance peer relationships and support networks.
- Developed resources for study skills, organization, and exam preparation workshops.
- Mentored first-year students on academic skills and time-management strategies.ons.
Student Ambassador
2 Years 4 Months- Engaged with diverse student populations to promote college events and initiatives.
- Collaborated with faculty to enhance outreach strategies, increasing student engagement.
- Developed promotional materials to effectively communicate campus resources and services.
- Facilitated campus tours for prospective students, showcasing academic programs and student life.
- Assisted the admissions office with filling out paperwork, sending student mail, and consolidating and correcting student records
- Helped with answering phones and directing phone calls to correct counsellors or offices
Education
Bachelor of Science - Legal Studies
- Awarded: Everyone is Welcomed Here Award
- Awarded: Leaders of Tomorrow Award
- Dean's List: Fall 2023- Spring 2026
- 3.5 GPA
High School Diploma
- Awarded: Honor Roll Achievement (2019)
- Awarded: Principal's Award (2018)
- Awarded: Government award (2019)
Skills
Transaction processing
Cash handling
Customer service
Client support
Inventory management
Time management skills
Communication skills
Professional courtesy
Patience and empathy
Work ethic
Timeline
Cashier/Food Service Worker
McDonald's
06.2026 - CurrentRead More
Grill/ Chill/ Service
Dairy Queen Grill & Chill
08.2025 - 05.2026Read More
Peer Mentor
SUNY Canton
08.2024 - 05.2026Read More
Student Ambassador
SUNY Canton College of Technology
01.2024 - 05.2026Read More
Cashier/Stocker
Michaels Arts and Crafts
09.2022 - CurrentRead More
SUNY Canton
Bachelor of Science from Legal Studies
Read More
Richmond Hill High School
High School Diploma
Read More