J.J. Allen
Baltimore,M.D
Summary
Content Analyst with 12 + years of creativity and innovative leadership. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Front Office Agent
TownePlace Suites By Marriott
07.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Creative Director
The HEARTBEAT Brand, LLC.
01.2009 - Current
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
- Reviewed scripts to determine most appropriate methods to use for directing both actors and crew members.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
Director of Operations
Choice Hotels
01.2015 - 04.2021
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained new employees on proper protocols and customer service standards.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Guest Services Supervisor
Delta Air Lines
09.2019 - 03.2021
- Set and managed policies for concierge services and guest relations.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
Education
Bachelor of Arts - Creative Writing
Full Sail University
Winter Park, FLBachelor of Science - Legal Studies
American Public University
2013
Skills
- Crisis Communications
- Policy Development and Enforcement
- Overseeing Events
- Leadership Training
- Adobe Systems Adobe Premiere Pro
- Script Writing
- Develop Film
- Guest Relations
- Events Requirements Gathering
Timeline
Front Office Agent
TownePlace Suites By Marriott
07.2021 - Current
Guest Services Supervisor
Delta Air Lines
09.2019 - 03.2021
Director of Operations
Choice Hotels
01.2015 - 04.2021
Creative Director
The HEARTBEAT Brand, LLC.
01.2009 - Current
Bachelor of Arts - Creative Writing
Full Sail University
Bachelor of Science - Legal Studies
American Public University