Majorie Altidor Adrien

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Cashier contrôle

Cashier , contrôle , logistics place and receiving oders

• Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing process.
• Researched, negotiated, implemented and tracked advertising and public relations activities.
• Managed internal, external and crisis communications.
• Produced and distributed internal and external communications.
• Collaborated with media to encourage company and product coverage and promote brand mission and values.

• Devised hiring and recruitment policies for 50-employee company.
• Coordinated technical training and personal development classes for staff members.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Recruited top talent to maximize profitability.