Summary
Overview
Work History
Education
Skills
Select Achievements
Core Skills
Timeline
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JJ Miller

Chandler,AZ

Summary

Accomplished Site Reliability Engineer with over 20 years of service driving operational excellence, reducing downtime, and securing mission-critical infrastructure. Proven expertise in cloud computing, data protection, enterprise backup & recovery, and DevOps automation. Adept at delivering scalable solutions, optimizing storage systems, and ensuring compliance across complex, distributed environments. Trusted partner for cross-functional teams to deploy resilient systems and reduce operational risks.

Experienced with maintaining and improving system reliability through automation and proactive monitoring. Utilizes problem-solving skills to troubleshoot and resolve complex issues efficiently. Knowledge of infrastructure optimization and collaborative teamwork to enhance system performance and reliability.

Overview

23
23
years of professional experience

Work History

Site Reliability Engineer

IBM
03.2023 - 03.2025
  • Led SRE efforts for IBM CIO’s Blue Iron cloud platform, overseeing 14PB+ of data and ensuring 50TB+ of daily backups across 4,600+ systems.
  • Maintained enterprise encryption and key management systems (SKLM/GKLM), securing data in transit and at rest.
  • Reduced incidents and improved system health through Ansible automation, proactive patching, and vulnerability remediation.
  • Streamlined compliance reporting and audit readiness by building SOPs and collaborating across InfoSec teams.
  • Drove 2PB storage reduction by spearheading data hygiene initiatives and optimizing backup replication targeting.

Software Engineer – Cloud & Storage

IBM
09.2020 - 03.2023
  • Developed and maintained CI/CD pipelines for Cloud Pak offerings (e.g., CP4D, AIOps, Db2, Cognos, WML), accelerating deployments.
  • Automated deployments, testing, and scaling of hybrid cloud solutions across OpenShift, CP4D, and Storage Fusion environments.
  • Enabled secure and scalable platforms by managing firmware upgrades and validating test plans on CP4S and Guardium Insights.
  • Authored technical documentation for GitHub, Wikis, and IBM Redbooks to guide internal teams and customers.

Storage Engineer

IBM
09.2019 - 09.2020
  • Administered Tier 3 backup/recovery for 4,900+ clients using NetBackup and Avamar, protecting 390TB+ of enterprise data.
  • Led the seamless migration from AT&T B&R to IBM, mentoring team members on platform transitions.
  • Boosted backup success rates above 99% and enhanced monitoring through EMC Data Protection Advisor.
  • Authored standardized MOPs for efficient deployment, upgrades, and troubleshooting procedures.

Professional Storage Administrator

AT&T
01.2002 - 09.2019
  • Engineered and supported large-scale backup solutions (NetBackup, TSM, Avamar), leading critical upgrades and patching.
  • Reduced costs and improved DR efficiency by consolidating EOSL servers and optimizing tape media management.
  • Migrated 500+ backup clients from TSM to NetBackup, accelerating project timelines and system performance.
  • Played a pivotal role in 24/7 outage management, vendor coordination, and rapid disaster recovery initiatives.

Education

B.S. - Marketing & Law Administration

Western Illinois University
Macomb, IL

Skills

  • Site Reliability
  • System Hardening
  • Resilience Engineering
  • CI/CD
  • System Monitoring
  • AWS
  • IBM Cloud
  • Red Hat OpenShift
  • SaaS/PaaS/IaaS
  • Terraform
  • Ansible
  • Jenkins
  • GitHub
  • IaC
  • Bash/Shell Scripting
  • Kubernetes
  • Docker
  • Cloud Paks
  • Storage Fusion
  • Spectrum Scale
  • IBM Spectrum Protect
  • Veritas NetBackup
  • Dell EMC Avamar/NetWorker
  • TSM
  • Encryption (SKLM/GKLM)
  • SSL/TLS
  • Vulnerability Management
  • Audit Readiness
  • Splunk
  • Dynatrace
  • Instana
  • Bocada
  • Data Protection Advisor
  • ServiceNow
  • Jira
  • RHEL
  • AIX
  • Solaris
  • Windows
  • VMware
  • Hyper-V
  • KVM
  • DB2
  • Oracle
  • SQL
  • WebSphere
  • Swagger
  • Java

Select Achievements

  • Saved $2M+ by consolidating TSM hosts and boosting backup success from 96% to 99% with automation.
  • Recovered 48TB of storage through custom data expiration scripts, improving capacity planning.
  • Secured 390TB of critical data and optimized replication performance >99% across distributed environments.
  • Delivered seamless migrations and modernization of legacy systems, increasing reliability and compliance readiness.

Core Skills

Site Reliability, System Hardening, Resilience Engineering, CI/CD, System Monitoring, AWS, IBM Cloud, Red Hat OpenShift, SaaS/PaaS/IaaS, Terraform, Ansible, Jenkins, GitHub, IaC, Bash/Shell Scripting, Kubernetes, Docker, Cloud Paks, Storage Fusion, Spectrum Scale, IBM Spectrum Protect, Veritas NetBackup, Dell EMC Avamar/NetWorker, TSM, Encryption (SKLM/GKLM), SSL/TLS, Vulnerability Management, Audit Readiness, Splunk, Dynatrace, Instana, Bocada, Data Protection Advisor, ServiceNow, Jira, RHEL, AIX, Solaris, Windows, VMware, Hyper-V, KVM, DB2, Oracle, SQL, WebSphere, Swagger, Java

Timeline

Site Reliability Engineer

IBM
03.2023 - 03.2025

Software Engineer – Cloud & Storage

IBM
09.2020 - 03.2023

Storage Engineer

IBM
09.2019 - 09.2020

Professional Storage Administrator

AT&T
01.2002 - 09.2019

B.S. - Marketing & Law Administration

Western Illinois University

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