Summary
Work History
Education
Skills
Timeline
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JJ Nguyen

Pullman

Summary

Dynamic and dedicated professional with extensive experience as a Waiter/Hostess Manager at Hello Pho. Expert in customer service and team collaboration, consistently enhancing guest satisfaction through effective communication and problem resolution. Proven ability to manage time efficiently while ensuring seamless dining experiences and event planning.

Work History

Waiter/Hostess Manager

Hello Pho
Puyallup
11.2024 - 05.2025
  • Provided excellent customer service to enhance dining experience.
  • Took food and beverage orders accurately from customers.
  • Delivered food and drinks promptly to tables for satisfaction.
  • Assisted in setting up and cleaning dining area for efficiency.
  • Maintained knowledge of menu items and daily specials for guidance.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Handled customer inquiries and resolved concerns professionally.
  • Processed payments efficiently using point-of-sale systems for accuracy.
  • Delivered food from thekitchen, fulfilling additional requests to maximize guest satisfaction.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Checked with customers to ensure that they were enjoying their meals.
  • Took orders from patrons accurately and efficiently.

Education

Bachelor of Science -

Washington State University
Pullman, WA
06-2029

High School Diploma -

Emerald Ridge Highschool
Puyallup, WA
06-2025

Associate of Arts -

Pierce College
Puyallup, WA
06-2025

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Event planning

Timeline

Waiter/Hostess Manager

Hello Pho
11.2024 - 05.2025

Bachelor of Science -

Washington State University

High School Diploma -

Emerald Ridge Highschool

Associate of Arts -

Pierce College