Siriprem Prayoonchan
Smithsburg,MD
Summary
Proven expertise in elevating customer satisfaction through effective multitasking and outstanding service delivery.
Overview
10
10
years of professional experience
Work History
Waiter, Food Run, Hostess 4 Years
Thai at Waugh Chapel Restaurant
11.2020 - 07.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Took initial drink orders and relayed information to wait or bar staff.
Delivery Driver 6 Years
That at Waugh Chapel Restaurant
Crofton, MD
10.2014 - 06.2020
- Ensured timely and accurate product deliveries, enhancing customer satisfaction.
- Utilized GPS technology and navigational skills to optimize delivery routes.
- Delivered food directly to customer doorsteps and business offices.
- Executed on-time deliveries by selecting efficient routes.
- Managed rush deliveries under tight schedules to meet customer demands.
- Maintained positive demeanor in high-pressure, customer-oriented environments.
Education
Master of Education Psychology -
Siriprem Prayoonchan
Khon Kaen Thailand Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Order taking
- Cash handling
- Order management
- Table setting
- Guest relations
- Service prioritization
- Menu memorization
- Guest relations management
- Memory retention
- Safe food handling
- Dining area maintenance
- Accurate money handling
- Food station setup
- Food and beverage pairings
- Basic math
- Relationship management
Timeline
Waiter, Food Run, Hostess 4 Years
Thai at Waugh Chapel Restaurant
11.2020 - 07.2024
Delivery Driver 6 Years
That at Waugh Chapel Restaurant
10.2014 - 06.2020
Master of Education Psychology -
Siriprem Prayoonchan