JADE SINCLAIR
Elma
Summary
Dependable customer service professional with strong problem-solving, communication, and time management skills. Proven track record of enhancing client experience through a collaborative, adaptable approach and a positive attitude under pressure. Thrives both independently and in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Escrow Assistant
Coast Title & Escrow
05.2025 - 12.2025
- Provided customer service and administrative support across Escrow and Title departments; including routing phone calls, warmly greeting visitors, facilitating client meetings, and high volume mail distribution.
- Solely responsible for all customer interactions until end of transaction, with a strong ability to maintain professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate transaction information.
- Trained new staff on customer service protocols and best practices, promoting consistency across the team.
Title Policy Coordinator / Escrow Assistant
Grays Harbor Title Company
06.2023 - 11.2024
- Managed communication between clients, agents, and lenders to facilitate smooth operations.
- Greeted visitors and engaged in pleasant conversations while managing their inquiries.
- Prepared and distributed final title policy packets; tracked transactions and submitted reports to underwriters using Microsoft Excel.
- Developed training materials for new staff to enhance understanding of title processing procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Manager
Anytime Fitness
02.2021 - 04.2023
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism and kind demeanor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed office supplies and coordinated directly with vendors and custodial companies.
- Administered daily audits and accurately managed cash transactions.
- Ensured compliance with building standards and safety requirements.
Customer Service Representative / Cashier
Elma Variety Store
09.2016 - 05.2019
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Used POS system to process sales, returns, online orders, and gift card activations. Maintained accurate inventory records, ensuring 100% accuracy in stock level.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Trained new team members on store policies and customer service protocols.
- Maintained a clean and organized checkout area and sales floor, enhancing the overall shopping experience for customers.
Education
Associates degree - Running Start Program + Additional Coursework
Grays Harbor College
Aberdeen, WA01-2017
High School Diploma -
East Grays Harbor High School
Elma, WA06-2016
Skills
- Excellent communication
- Customer engagement
- Critical thinking
- Attention to detail
- Conflict resolution
- Goal-oriented mindset
- Proficient in computer applications
- Time Management
- Cleaning and sanitation
- Team collaboration
Timeline
Escrow Assistant
Coast Title & Escrow
05.2025 - 12.2025
Title Policy Coordinator / Escrow Assistant
Grays Harbor Title Company
06.2023 - 11.2024
Office Manager
Anytime Fitness
02.2021 - 04.2023
Customer Service Representative / Cashier
Elma Variety Store
09.2016 - 05.2019
Associates degree - Running Start Program + Additional Coursework
Grays Harbor College
High School Diploma -
East Grays Harbor High School