J’Kaila Myers
Memphis,Tn
Summary
Communicative call center and data entry professional with experience in inbound call resolutions and accurate medical billing and coding. Proficient in appointment scheduling, customer support, and HIPAA regulations. Committed to achieving excellent company performance.
Overview
5
5
years of professional experience
Work History
Health Care Representative Remote
ResultsCx
03.2022 - 12.2023
- Serve as initial contact, answer inbound calls, and respond to customer inquiries.
- Enter customer account data and communicate in a clear and concise manner.
- Identify customer needs, provide resolutions to problems, and follow established procedures.
- Document activity, update member demographic information and abide by HIPAA guidelines.
- Prepared accurate billing statements for patients and verified correct diagnostic coding.
Customer Service Associate
Walmart
01.2019 - 01.2022
- Provided excellent customer service with active listening to determine customer needs.
- Handled wire transfers, created money orders, and loaded prepaid debit cards.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Associates-Medical Billing And Coding -
Ultimate Medical Academy
11.2024
Diploma – Phlebotomy -
Regan Joiner Group – Cleveland, MS
01.2022
HS Diploma -
Eastside High School – Cleveland, MS
01.2017
Skills
- Verbal and Written Communication
- Problem Solving
- Data Entry
- Appointment Scheduling
- Call Documentation
- EOBs
- HIPAA Regulations
- Electronic Health Records (EHR)
- Insurance Claim Processing
- Medical Terminology Anatomy & Physiology
- Medical Coding (ICD-10-CM HCPCS,CPT)
- Microsoft Systems
Timeline
Health Care Representative Remote
ResultsCx
03.2022 - 12.2023
Customer Service Associate
Walmart
01.2019 - 01.2022
Associates-Medical Billing And Coding -
Ultimate Medical Academy
Diploma – Phlebotomy -
Regan Joiner Group – Cleveland, MS
HS Diploma -
Eastside High School – Cleveland, MS
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