Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Curtis

Belgrade,MT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

AVP/Operations Manager

First Security Bank Bozeman
01.2015 - Current
  • Establish procedures for efficiency
  • Complied with established internal controls and policies.
  • Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
  • Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
  • Conducted cash and key audits for controls and compliance.
  • Reduced operational errors with thorough quality control measures and staff training initiatives.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven record of loyal employees and low turnover.
  • Review daily reports and audit branch work
  • Monitored performance and completed performance reviews
  • Oversee branch operations and workflow for consistency.
  • Train and coach staff to further their career
  • Complete annual reviews for 15 employees

Account Specialist

First Security Bank Bozeman
06.2004 - 12.2011
  • Assisted in the development of training materials for new Account Specialists, fostering a cohesive team environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Completed routine and complex account updates to resolve problems.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Built relationships with customers and community to promote long term business growth.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained current knowledge of evolving changes in marketplace.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.

Education

High School Diploma -

Charles M Russell High School
Great Falls, MT

Skills

  • Employee Motivation
  • Compliance Assessment
  • Typing and 10-Key Entry
  • Decision-Making
  • Operational Reporting
  • Teller auditing
  • Staff Recruitment and Hiring
  • Staff Management
  • Relationship building and management
  • Team Building Leadership
  • Willing to Learn
  • Employee Training Oversight

Timeline

AVP/Operations Manager

First Security Bank Bozeman
01.2015 - Current

Account Specialist

First Security Bank Bozeman
06.2004 - 12.2011

High School Diploma -

Charles M Russell High School

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Shauna Curtis