Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Juanska Sosa

Grafenwohr

Summary

Excellent communications expert with a background in technical support, marketing, and customer service. Bilingual, reliable and committed with a track record of business development, administrative assistance, education sales and information technologies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CYS Program Assistant, ARMY MWR

Hours Per Week: 40
02.2024 - Current
  • Ensured compliance with federal regulations through diligent record-keeping and documentation of daily operations.
  • Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.

Business Development Representative, Taino Motors

Hours Per Week: 40
06.2021 - 07.2022
  • Brought in new business connections and revenue by improving communications & marketing strategies.
  • Researched customer data and conducted technical procedures.
  • Negotiated with distributors to resolve issues.
  • Performed administrative procedures to locate, review records and reconcile discrepancies.

Technical Support Representative, Avalon for Apple

Hours Per Week: 40
01.2021 - 06.2021
  • Determined and resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Handled inbound sales inquiries and outbound telemarketing calls.
  • Located user accounts, records and documents to provide assistance following established rules and procedures.

Telemarketing Banking Representative, Cenlar FSB

Hours Per Week: 40
07.2019 - 02.2020
  • Preserved revenue streams by utilizing strong communication and negotiation skills.
  • Conferred with customers to negotiate market fluctuations and correct account problems.
  • Located financial accounts, records and documents to provide assistance following established rules and procedures.

Bilingual Technical Support Representative, Atento

Hours Per Week: 40
12.2018 - 07.2019
  • Responded to customer inquiries and provided technical assistance over phone and email to regain consumer trust
  • Used medical terminology to navigate insurance and patients needs.
  • Located patient accounts, records and documents to provide assistance following established rules and procedures.
  • Managed customer and insurance payments.

Education

Bachelor of Arts - Communications & Marketing

Universidad Del Sagrado Corazon
Santurce
05.2022

Skills

  • Problem Solving
  • Customer Relationship Management
  • Oral Communication
  • Basic Accounting
  • Attention to detail
  • Data Entry

Timeline

CYS Program Assistant, ARMY MWR

Hours Per Week: 40
02.2024 - Current

Business Development Representative, Taino Motors

Hours Per Week: 40
06.2021 - 07.2022

Technical Support Representative, Avalon for Apple

Hours Per Week: 40
01.2021 - 06.2021

Telemarketing Banking Representative, Cenlar FSB

Hours Per Week: 40
07.2019 - 02.2020

Bilingual Technical Support Representative, Atento

Hours Per Week: 40
12.2018 - 07.2019

Introduction to Graphic Design

Bachelor of Arts - Communications & Marketing

Universidad Del Sagrado Corazon

Languages

  • Spanish

Spoken: Advanced

Written: Advanced

Reader: Advanced

  • English

Spoken: Advanced

Written: Advanced

Reader: Advanced


Juanska Sosa