Juanska Sosa
Grafenwohr
Summary
Excellent communications expert with a background in technical support, marketing, and customer service. Bilingual, reliable and committed with a track record of business development, administrative assistance, education sales and information technologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CYS Program Assistant, ARMY MWR
Hours Per Week: 40
02.2024 - Current
- Ensured compliance with federal regulations through diligent record-keeping and documentation of daily operations.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Business Development Representative, Taino Motors
Hours Per Week: 40
06.2021 - 07.2022
- Brought in new business connections and revenue by improving communications & marketing strategies.
- Researched customer data and conducted technical procedures.
- Negotiated with distributors to resolve issues.
- Performed administrative procedures to locate, review records and reconcile discrepancies.
Technical Support Representative, Avalon for Apple
Hours Per Week: 40
01.2021 - 06.2021
- Determined and resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Handled inbound sales inquiries and outbound telemarketing calls.
- Located user accounts, records and documents to provide assistance following established rules and procedures.
Telemarketing Banking Representative, Cenlar FSB
Hours Per Week: 40
07.2019 - 02.2020
- Preserved revenue streams by utilizing strong communication and negotiation skills.
- Conferred with customers to negotiate market fluctuations and correct account problems.
- Located financial accounts, records and documents to provide assistance following established rules and procedures.
Bilingual Technical Support Representative, Atento
Hours Per Week: 40
12.2018 - 07.2019
- Responded to customer inquiries and provided technical assistance over phone and email to regain consumer trust
- Used medical terminology to navigate insurance and patients needs.
- Located patient accounts, records and documents to provide assistance following established rules and procedures.
- Managed customer and insurance payments.
Education
Bachelor of Arts - Communications & Marketing
Universidad Del Sagrado Corazon
Santurce05.2022
Skills
- Problem Solving
- Customer Relationship Management
- Oral Communication
- Basic Accounting
- Attention to detail
- Data Entry
Timeline
CYS Program Assistant, ARMY MWR
Hours Per Week: 40
02.2024 - Current
Business Development Representative, Taino Motors
Hours Per Week: 40
06.2021 - 07.2022
Technical Support Representative, Avalon for Apple
Hours Per Week: 40
01.2021 - 06.2021
Telemarketing Banking Representative, Cenlar FSB
Hours Per Week: 40
07.2019 - 02.2020
Bilingual Technical Support Representative, Atento
Hours Per Week: 40
12.2018 - 07.2019
Introduction to Graphic Design
Bachelor of Arts - Communications & Marketing
Universidad Del Sagrado Corazon
Languages
- Spanish
Spoken: Advanced
Written: Advanced
Reader: Advanced
- English
Spoken: Advanced
Written: Advanced
Reader: Advanced
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