Jesse Tucker
Voca
Summary
Dynamic customer service professional with a proven track record at Lowes, excelling in problem-solving and cash handling. Adept at enhancing guest experiences through proactive communication and critical thinking. Recognized for effectively collaborating with teams to elevate service standards and ensure customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Floor Staff Member
Pinballz Arcade
Austin
08.2025 - 12.2025
- Provided friendly customer service to enhance guest experiences in the arcade.
- Handled cash transactions and ensured accurate processing of payments and refunds.
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
Floor Staff Member
Regal Cinemas
Austin
06.2024 - 11.2024
- Maintained cleanliness and organization of theater areas.
- Provided excellent customer service during film screenings.
- Monitored movie schedules and assisted with crowd management.
Customer Service Representative
Lowes
New Braunfels
01.2024 - 05.2024
- Assisted customers with product inquiries and order status updates.
- Collaborated with team members to enhance customer service experience.
- Handled returns and exchanges in accordance with company policies.
Assistant Manager
Brady Aquatic Center
Brady
05.2022 - 08.2022
- Supervised daily operations and ensured adherence to facility policies.
- Coordinated staff schedules to optimize coverage and service delivery.
- Assisted in training new employees on safety protocols and customer service standards.
Lifeguard
Brady Aquatic Center
Brady
05.2021 - 08.2021
- Monitored pool areas for safety and compliance with regulations.
- Responded promptly to emergencies and executed rescue techniques.
- Conducted regular safety drills and educated patrons on pool rules.
Lifeguard
Brady Aquatic Center
Brady
05.2020 - 08.2020
- Monitored pool areas for safety and compliance with regulations.
- Responded promptly to emergencies and executed rescue techniques.
- Conducted regular safety drills and educated patrons on pool rules.
Camp Staff
Boy Scouts of America
Midland
05.2019 - 08.2019
- Assisted in leading daily camp activities and programs for youth participants.
- Supervised campers during outdoor adventures and ensured safety protocols were followed.
- Collaborated with fellow staff to plan engaging weekly schedules for camper experiences.
Education
Bachelor of Science - Computer Science
Texas State University
San Marcos, TX12-2025
Skills
- Customer service
- Problem solving
- Data analysis
- Time management
- Critical thinking
- Technical aptitude
- Cash handling expertise
Awards
Eagle Scout
Languages
C++
Timeline
Floor Staff Member
Pinballz Arcade
08.2025 - 12.2025
Floor Staff Member
Regal Cinemas
06.2024 - 11.2024
Customer Service Representative
Lowes
01.2024 - 05.2024
Assistant Manager
Brady Aquatic Center
05.2022 - 08.2022
Lifeguard
Brady Aquatic Center
05.2021 - 08.2021
Lifeguard
Brady Aquatic Center
05.2020 - 08.2020
Camp Staff
Boy Scouts of America
05.2019 - 08.2019
Bachelor of Science - Computer Science
Texas State University