Mariana Magana
Houston,TX
Summary
Floor staff member with experience supporting patrons, handling cash transactions, and keeping theater spaces clean and organized. Background as a camp counselor adds teamwork, patience, and steady support for children and families in fast-paced settings.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Floor Staff Member
Regal Cinemas
Houston, TX
02.2024 - Current
- Operated concession stand, efficiently serving food and beverages while managing cash transactions.
- Assisted patrons with ticket purchases and seating arrangements, enhancing guest experience.
- Collaborated with team members to address customer inquiries and resolve issues, enhancing overall guest satisfaction.
- Resolved customer complaints professionally and courteously, fostering customer loyalty through positive experiences.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Maintained cleanliness and organization throughout theater, ensuring compliance with health standards.
- Monitored inventory levels of concessions and supplies, facilitating timely restocking.
- Trained new staff on operational procedures and customer service expectations, streamlining onboarding process.
- Participated in regular staff meetings to discuss operational improvements and enhance service delivery strategies.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day's business activities.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
Camp Counselor
Church
Houston, TX
06.2020 - 07.2024
- Led daily camp activities, fostering teamwork and personal growth among participants.
- Engaged with children in various activities to support their development. of varying age, interest, skill, and developmental levels.
- Developed engaging lesson plans that promoted creativity and skill development.
- Led groups of children safely through a variety of camp activities.
- Implemented safety protocols, ensuring a secure environment for all campers.
- Evaluated camper progress, providing feedback to parents and guardians on development.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
Associate of Science - Psychology
Houston Community College
Houston, TX06-2027
Skills
- Theater operations
- Cash handling expertise
- Inventory management
- Store cleaning
- Health and safety
- Customer service
- Customer interaction
- Team collaboration
- Customer service
- Facility maintenance
- Patience and empathy
Languages
Spanish, Native or Bilingual, English, Native or Bilingual
Certification
- State Food Handler
Timeline
Floor Staff Member
Regal Cinemas
02.2024 - Current
Camp Counselor
Church
06.2020 - 07.2024
Associate of Science - Psychology
Houston Community College