Jennifer Lemus
Overview
6
6
years of professional experience
Work History
Technical Support Advisor
Apple Inc.
Remote
01.2022 - 10.2024
- Provided technical support to customers, resolving issues related to Apple hardware and software, resulting in a 95% customer satisfaction rate.
- Assisted with troubleshooting and diagnosing technical problems, leading to a 20% reduction in average resolution time.
- Delivered personalized guidance on Apple products, enhancing user experience and product adoption.
A.S. Presents Representative
Cal Poly Humboldt
Arcata, CA
08.2018 - 03.2020
- Coordinated campus events, increasing student participation by 40%.
- Managed event budgets and logistics, ensuring successful execution of all events.
- Collaborated with student organizations to enhance campus life and community engagement.
Education
Bachelor of Arts - Criminology & Justice Studies
California State Polytechnic University, Humboldt
Skills
- Remote Support
- Data Entry
- Technical Troubleshooting
- Case Management
- Database application
- Product Knowledge
- Customer Support
- Data Analytics
Languages
English
Native or Bilingual
Spanish
Full Professional
American Sign Language
Professional Working
Timeline
Technical Support Advisor
Apple Inc.
01.2022 - 10.2024
A.S. Presents Representative
Cal Poly Humboldt
08.2018 - 03.2020
Bachelor of Arts - Criminology & Justice Studies
California State Polytechnic University, Humboldt