Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Lemus

Overview

6
6
years of professional experience

Work History

Technical Support Advisor

Apple Inc.
Remote
01.2022 - 10.2024
  • Provided technical support to customers, resolving issues related to Apple hardware and software, resulting in a 95% customer satisfaction rate.
  • Assisted with troubleshooting and diagnosing technical problems, leading to a 20% reduction in average resolution time.
  • Delivered personalized guidance on Apple products, enhancing user experience and product adoption.

A.S. Presents Representative

Cal Poly Humboldt
Arcata, CA
08.2018 - 03.2020
  • Coordinated campus events, increasing student participation by 40%.
  • Managed event budgets and logistics, ensuring successful execution of all events.
  • Collaborated with student organizations to enhance campus life and community engagement.

Education

Bachelor of Arts - Criminology & Justice Studies

California State Polytechnic University, Humboldt

Skills

  • Remote Support
  • Data Entry
  • Technical Troubleshooting
  • Case Management
  • Database application
  • Product Knowledge
  • Customer Support
  • Data Analytics

Languages

English
Native or Bilingual
Spanish
Full Professional
American Sign Language
Professional Working

Timeline

Technical Support Advisor

Apple Inc.
01.2022 - 10.2024

A.S. Presents Representative

Cal Poly Humboldt
08.2018 - 03.2020

Bachelor of Arts - Criminology & Justice Studies

California State Polytechnic University, Humboldt
Jennifer Lemus