J'lah Farley
Sylvester,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Afni Call Center
06.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
Orion's Tax Services
01.2020 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Education
No Degree - Healthcare
Albany Technical College
Albany, GA07.2025
High School Diploma -
Worth County High School
Sylvester, GA06.2021
Skills
- Call Volume and Quality Metrics
- Customer Relations
- Livechat Messaging
- Credit Card Payment Processing
- Critical Thinking
- Strong Analytical and Problem-Solving Skills
- Multi-Line Phone Talent
- Active Listening
- Document and Records Management
Timeline
Customer Service Representative
Afni Call Center
06.2022 - 01.2023
Customer Service Associate
Orion's Tax Services
01.2020 - 04.2022
No Degree - Healthcare
Albany Technical College
High School Diploma -
Worth County High School
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