J'Lea Simmons
Austin,Texas
Summary
Motivated and driven professional and experienced in multiple roles using my analytical problems solving capabilities to boost customer satisfaction. I excel in collecting and interpreting data using statistical software and paying attention to trends and patterns. My best assets are my ability to communicate and my work ethic that no task is too small or big to help the company succeed.
Overview
12
12
years of professional experience
Work History
Customer Service / Accenture - WFH
ICS State of PA
Austin, Tx
06.2023 - 11.2023
- Proficiency with computers: Experience using the internet, email via Outlook, etc
- Data entry experience Listening, verbal, and written communication experience Microsoft Office (Excel, Word, Outlook, and Teams) experience
Fraud Analyst
Risk Payments / Accenture-META
Austin, Tx
10.2021 - 04.2023
- Review content for intellectual property violations Assess the authenticity of account ownership and optimize algorithms to identify fraudulent accounts
- Validate payment platform transactions meet regulatory requirements
- Improve machine classifiers to ensure the safety of the platform for all audiences.
Outreach Specialist
AIDS Foundation / Kelly Services
Houston, Tx
06.2020 - 02.2021
- Collaborated with community-based organizations and key stakeholders to address community initiatives
- Assigned, administered, and successfully monitored social work cases of more than 106 individuals and families
- Successfully sourced, screened, interviewed, and enrolled new clients
- Automated document flow, accurately recording, transcribing, and maintaining confidential client information into database and applicant tracking system
- Collaborated with the executive team in preparing annual capital and operating budgets, forecasts, and all financial reporting and analysis
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
HR Assistant
Kelly Services
Houston, Tx
05.2018 - 08.2018
- Data Entry Input of Application Information Multiple Line Receptionist Update Spreadsheets Filing and updating benefit packages
Customer Service Associate
Macy's
Pearland, Tx
10.2017 - 01.2017
- Provide a wide range of administrative support for the shoe department
- Function as Key Operator for all store equipment Other duties as assigned.
Customer Service Associate
Macy's
Barton, Peace, Creek Austin, Tx
11.2015 - 01.2015
- Provide a wide range of administrative support for the shoe department
- Function as Key Operator for all store equipment Other duties as assigned.
Data Entry /Administrative Clerk
05.2013 - 08.2013
- Provide a wide range of administrative support for executives, management, marketing, and technical personnel
- Type correspondence Handle business correspondence mailing for Marketing Reps/Customers
- File various documents
Receptionist
City of Austin
05.2012 - 08.2012
- Performs varied clerical tasks requiring the exercise of discretion and judgment, which may include assisting administrative support, staff, and faculty
- Greets and assists guests and visitors
- Organize conference room scheduling, floor maintenance requests, and mass messaging communications and notifications
- Answer phones and ensure clients are transferred to the correct extension
- Sort mail and mail out invoices
- Schedule appointments for clients Maintain and procure office supply inventory
- Files correspondence and other records Data Entry into an Excel spreadsheet
Education
Bachelor - Business / Marketing Degree -
Texas Southern University
05.2019
Skills
- Fraud Analyst
- Strategic Planning
- Customer Service
- Data Analysis
- Investigations
- Client Resolutions
- Data Entry
- HTML
- Digital Media Library and Engineering Design
- Marketing Campaigns
- Consumer Insights and Analytics
- MS Office
- Strategy Development
- Verbal and Written Communications
- Metrics Management
- Project Management
- Collaboration
Timeline
Customer Service / Accenture - WFH
ICS State of PA
06.2023 - 11.2023
Fraud Analyst
Risk Payments / Accenture-META
10.2021 - 04.2023
Outreach Specialist
AIDS Foundation / Kelly Services
06.2020 - 02.2021
HR Assistant
Kelly Services
05.2018 - 08.2018
Customer Service Associate
Macy's
10.2017 - 01.2017
Customer Service Associate
Macy's
11.2015 - 01.2015
Data Entry /Administrative Clerk
05.2013 - 08.2013
Receptionist
City of Austin
05.2012 - 08.2012
Bachelor - Business / Marketing Degree -
Texas Southern University