Jasmine Saunders
Atlanta ,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality and possesses an positive outlook. Which helps maintain client loyalty.
Overview
21
21
years of professional experience
Work History
Senior Sales and Service Representative
First Citizens Bank
Dunwoody , G.A.
05.2021 - Current
- Delivered great customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details and building relationships while doing so.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Branch Banker IV
BB&T Bank
Dunwoody , G.A.
07.2007 - 05.2021
- Increased new bank relationships within local community .
- Opened new accounts and used that time for cross selling opportunities with account and product recommendations to maintain client retention.
- Provided Retail loans and Credit Cards maintaining high rank in sales throughout the North Georgia region.
- Identified customer desires and goals through needs-based sales tactics.
- Helped customers prepare documents required to complete loans and process requests
Teller Manager
Wachovia Bank NA
Alpharetta , G.A.
10.2001 - 07.2007
- Performed teller, personal banker and manager functions during high-volume business periods to offer excellent service to customers.
- Complied with established internal audit controls and policies.
- Processed quarterly audits to prepare for branch annual audit .
- Provided scheduled and on spot coaching to employees on policies , referral processes , individual and branch sales goals.
Education
Business Administration Certificate - Business Administration And Management
Arbor Career Institute
Philadelphia, PA05.2001
High School Diploma -
University City High School
Philadelphia, PA06.1999
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer Account Management
- Fraud Analyst
- Operational Efficiency
- Efficient and Detail-Oriented
- Consultative Selling Techniques
- Goal Oriented
- Notary Public
Timeline
Senior Sales and Service Representative
First Citizens Bank
05.2021 - Current
Branch Banker IV
BB&T Bank
07.2007 - 05.2021
Teller Manager
Wachovia Bank NA
10.2001 - 07.2007
Business Administration Certificate - Business Administration And Management
Arbor Career Institute
High School Diploma -
University City High School