Sarah Wright
Customer Service Representative
Saratoga Springs,UT
Summary
Personable Member Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Senior Customer Service Agent
DoTERRA International
Pleasent Grove, UT
02.2017 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Bear Creek High School
Stockton, CA05.1996
Skills
- Efficient and Detail-Oriented
- CRM Software
- Upselling Products and Services
- Verbal and Written Communication
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Order and Refund Processing
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- De-escalation Techniques
- Customer Data Confidentiality
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Certified Skill 3, Skill 3 Advance, Chat agent and currently a Senior Agent/Escalation agent, All with into 2 year time frame.
Timeline
Customer Service Representative/Senior Customer Service Agent
DoTERRA International
02.2017 - Current
High School Diploma -
Bear Creek High School