J'lia Broomfield
Hoschton,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Legal Secretary
St.Louis prosecuting
St.Louis, MO
06.2023 - 11.2023
- Efficiently managed and organized legal documentation, facilitated case preparation, and provided comprehensive administrative support to attorneys, contributing to the successful prosecution of cases at the St
- Louis Prosecuting Attorney's Office.
Customer Service Representative
Lumeris
06.2021 - 01.2023
- Managed inbound communication, processing preauthorization and referral requests to ensure compliance with healthcare protocols
- Addressed and resolved a range of customer service inquiries, including clarifying benefit eligibility, resolving billing discrepancies, and providing treatment authorizations and Explanations of Benefits
- Conducted proactive outbound calls to members, healthcare providers, pharmacies, and hospitals to facilitate healthcare services and patient care coordination.
Customer Service Representative
Logisticare
02.2020 - 05.2021
- Addressed and escalated complex customer concerns to relevant departments, ensuring thorough investigation and satisfactory resolution
- Facilitated access to medical transportation for Medicaid recipients, ensuring punctual and reliable service for healthcare appointments
- Collaborated with transportation services and healthcare institutions to troubleshoot and rectify service-related issues, enhancing customer experience and operational efficiency.
Office Specialist
Parallon
01.2018 - 01.2020
- Managed patient account inquiries, ensuring thorough review of account details and facilitated payment arrangements
- Recorded patient interactions and resolutions systematically to maintain accurate account histories
- Analyzed accounts to identify discrepancies and escalated complex issues to the relevant department for prompt resolution.
Internet and Phone Repair Representative
Spectrum
05.2016 - 03.2017
- Provided customer support for internet and phone service issues, ensuring effective issue resolution and customer satisfaction
- Maintained accurate documentation of customer interactions and account details, enhancing service quality and record-keeping
- Demonstrated proficiency in multitasking by handling calls and navigating complex computer systems simultaneously to address customer needs.
Customer Service Representative
Quest Diagnostics
St.Louis, MO
06.2013 - 02.2016
- Place outbound calls to contact life insurance applicants. Complete interview with applicants or leaves a message for a return call.
- Gather medical, financial, occupational, and avocation histories during interview.
- Review and edit information collected during the interview for quality assurance purposes.
- Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
Education
General Studies -
St. Louis Community College
High School Diploma -
Hazelwood Central High School
Google data analytics course
Skills
- Critical Thinking
- Data Entry
- Customer Service
- Communication
- Active listening
- Empathy
- Patience
- Problem-solving
- Product knowledge
- Time management
- Computer literacy
- Speed and efficiency
- Collaborate
- Adaptability
- Transferable skills
- Self management
- Legal research
- Legal documents
- Compliance
- Health insurance
Timeline
Legal Secretary
St.Louis prosecuting
06.2023 - 11.2023
Customer Service Representative
Lumeris
06.2021 - 01.2023
Customer Service Representative
Logisticare
02.2020 - 05.2021
Office Specialist
Parallon
01.2018 - 01.2020
Internet and Phone Repair Representative
Spectrum
05.2016 - 03.2017
Customer Service Representative
Quest Diagnostics
06.2013 - 02.2016
General Studies -
St. Louis Community College
High School Diploma -
Hazelwood Central High School
Google data analytics course