Jlynn Carter
Reno,NV
Summary
Support professional with proven track record in delivering exceptional service and operational efficiency. Skilled in problem-solving, communication, and managing multiple tasks to meet organizational goals. Known for fostering collaboration, adapting to changing priorities, and driving team success. Highly dependable with expertise in customer support, administrative duties, and technical troubleshooting.
Diligent Desired Position with strong background in mental health support. Proven ability to build rapport with clients and assist them in achieving personal goals. Demonstrated active listening and crisis intervention skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver Mental Health Tech
Honor Care Adult Family Home
01.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Mental Health Technician
Reno Behavioral Healthcare Hospital
03.2023 - 11.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Care Aide
Renown Regional Medical Center
01.2021 - 11.2024
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Unit Clerk Assistant
Renown Regional Medical Center
01.2022 - 12.2023
- Provided exceptional customer service to patients'' families by answering inquiries regarding visitation policies or helping resolve any concerns that arose during their loved one's stay at the facility.
- Promoted a safe and healthy environment for both patients and staff by adhering to infection control protocols and maintaining cleanliness within the unit.
- Expedited insurance verification process through meticulous attention to detail when gathering necessary documentation.
- Assisted nursing staff with accurate transcription of doctor''s orders, ensuring timely implementation of treatment plans.
Teen Advocate
Boys and Girls Club
01.2019 - 12.2020
- Collaborated with school staff to identify students in need of additional support, implementing targeted interventions for academic success.
- Increased awareness of mental health resources for teens by organizing events, guest speakers, and school-wide campaigns.
- Facilitated open dialogues between teenagers and law enforcement officers, fostering mutual respect and understanding between both parties.
- Empowered young leaders to advocate for change within their schools by providing guidance in developing student-led initiatives around relevant issues.
Education
High School Diploma -
Innovations High School Washoe County
Reno, NV08-2022
Skills
- De-escalation techniques
- Behavior observation
- Suicide prevention
- Behavior management
- Patient safety management
- Crisis intervention
- Substance abuse awareness
- Peer mentoring
- Trauma-informed care
- Problem-solving
- Multitasking
- Collaboration and teamwork
Certification
CPR/BLS certification
Timeline
Mental Health Technician
Reno Behavioral Healthcare Hospital
03.2023 - 11.2024
Caregiver Mental Health Tech
Honor Care Adult Family Home
01.2023 - Current
Unit Clerk Assistant
Renown Regional Medical Center
01.2022 - 12.2023
Care Aide
Renown Regional Medical Center
01.2021 - 11.2024
Teen Advocate
Boys and Girls Club
01.2019 - 12.2020
High School Diploma -
Innovations High School Washoe County
CPR/BLS certification
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