J M Handschin
Covington,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
Amerisource Bergen (Recruited 6 Months Assignment)
Covington, GA
09.2022 - 03.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Followed legal guidelines to establish qualifications for patient assistance programs
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Software applications: Patient Plus, MedConnect, OneSource, MS Office, MS Teams
Unemployment Insurance Agent - Quality Analyst
State Of Ohio Unemployment Insurance
Covington, GA
12.2020 - 01.2023
- Responded to calls swiftly to resolve issues and answer questions.
- Built relationships with claimants using active listening, empathy and issue resolution to provide excellent service.
- Monitored and scored inbound/outbound calls related to quality assurance and customer care.
- Provided detailed weekly assessments
- Agent coaching sessions and team building
- Software applications: OJI, Jabber, Finesse, MS Office, MS Teams
Patient Service Specialist
Emory Rehabilitation Outpatient Center
05.2004 - 06.2020
- Built and maintained positive working relationships with patients and staff.
- Used Therapy Source to schedule appointments for multiple clinicians across multiple locations.
- Greeted and assisted patients with check-in procedures.
- Entered patient demographic and insurance data into electronic medical record system across multiple databases.
- Verified patient insurance eligibility and entered patient information into system allowing for accurate and timely filing of insurance claims
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in a timely fashion.
- Completed weekly statistical reports using MS Office.
- Ordered office and clinical supplies monthly via online ordering systems
- Trained new staff on filing, phone etiquette and other office duties.
- Software applications: Therapy Source, MS Office, Emory Intranet Interface, Select Physical Therapy Intranet Interface
Education
High School Diploma -
06.1994
- Honor Roll 1990-1994
Skills
- Self-Motivated
- Analytical and Critical Thinking
- Attention to Detail
- Organization and Time Management
- Training and Development
- Excellent Communication with Active Listening
- Flexible and Adaptable
- Cultural Awareness
- Database/Spreadsheets/Word Processing Software Proficiency/MS Office
- 50 WPM Typing Speed
- Medical Billing and Collections
- Payment Processing
- Insurance Verification
- Prepare Reports
- Patient Registration
- Insurance Billing
- EMR Updating
- Customer Satisfaction
- Referral Coordination
- Financial Recordkeeping
- Medical Transcription
- Legal Transcription
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Specialist - Amerisource Bergen (Recruited 6 Months Assignment)
09.2022 - 03.2023
Unemployment Insurance Agent - Quality Analyst - State Of Ohio Unemployment Insurance
12.2020 - 01.2023
Patient Service Specialist - Emory Rehabilitation Outpatient Center
05.2004 - 06.2020
Putnam County High School - High School Diploma,