Jenniffer Moncion
Spring Valley
Summary
Security-focused Project Tech Engineer with 5+ years of experience leveraging Intune and Microsoft solutions to deliver robust technology implementations. Proven ability to manage complex projects, troubleshoot technical issues, and ensure data security compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Technician
ItCon Inc.
Suffern, NY
06.2019 - Current
- Ensured timely project completion by diligently tracking progress, conducting regular status updates, and addressing potential roadblocks.
- Enhanced project efficiency by streamlining processes and implementing time-saving techniques.
- Increased client satisfaction through proactive communication of project updates, milestones achieved, and any challenges encountered.
- Maintained accurate project documentation to facilitate smooth transitions between project phases and support future reference needs.
Internet Technical Support Representative
Spectrum
Middletown, NY
09.2018 - 06.2019
- Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Reduced repeat calls by effectively educating customers on self-help resources available online or via phone system prompts.
- Actively participated in ongoing training and certification programs to maintain a high level of expertise in the ever-evolving field of internet technology support.
Network Technician Intern
Chester Union Free School District
Chester, NY
06.2016 - 09.2018
- Maintained up-to-date documentation on network infrastructure, ensuring accurate records and easy reference.
- Conducted regular network maintenance tasks, ensuring optimal functionality and reduced downtime.
- Provided technical support to end-users, addressing their concerns promptly and professionally.
- Assisted senior technicians with complex projects, gaining valuable hands-on experience in various aspects of networking.
Education
Associate of Applied Science - Cybersecurity
Rockland Community College
Suffern, NY12.2016
Skills
- End-User Support
- Training and Mentoring
- Technical Troubleshooting
- Quality Assurance
- Time Management
- Project Documentation
Accomplishments
CompTIA IT Operations Specialist | CompTIA Secure Infrastructure Specialist
Certification
CompTIA A+ | CompTIA Network+ | CompTIA Security+
Microsoft Certified: Azure Fundamentals
Timeline
Project Technician
ItCon Inc.
06.2019 - Current
Internet Technical Support Representative
Spectrum
09.2018 - 06.2019
Network Technician Intern
Chester Union Free School District
06.2016 - 09.2018
Associate of Applied Science - Cybersecurity
Rockland Community College