Jezmiriah Kongolo-Mulele
New York,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player who excels at completing multiple tasks simultaneously, prioritizing and following through to achieve goals. Easily adaptable to any work environment. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Chat Support Representative
Charter Spectrum
04.2023 - Current
- Delivered exceptional customer support through live chat, resolving inquiries efficiently while managing up to three chat sessions simultaneously.
- Effectively handling questions and concerns related to video, Internet, and phone products and services
- Assisted customers in troubleshooting technical issues, providing step-by-step guidance
- Use de-escalation techniques to remain composed during challenging interactions
- Participate in team coaching sessions and team meetings. Collaborate to enhance knowledge base and improve response times.
Deli Clerk
Food Lion
02.2021 - 04.2023
- Provided exceptional customer service by assisting with deli product selection and inquiries.
- Maintained cleanliness and organization of deli display cases to ensure product quality.
- Operated slicing and packaging equipment with a focus on safety and precision.
- Collaborated with team members to ensure timely and efficient service during peak hours.
- Trained new staff on deli procedures, enhancing team efficiency and service quality.
Guest Advocate
Target
09.2019 - 02.2022
- Handled transactions accurately and provided prompt assistance at checkout counters, reducing wait time for guests during peak hours.
- Implemented promotional displays to drive sales and improve customer visibility of products.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
UPS
Package Handler
08.2018 - 03.2020
- Worked flexible hours effectively in fast-paced environments, across night, weekend and holiday shifts
- Assisted with day-to-day operations, working proficiently and productively with all team members.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
Education
High School Diploma -
Knightdale High School
Knightdale06-2019
Skills
- Customer service
- Computer literacy
- Cash handling
- Problem solving
- Rapid typing
- Time management
- Active listening
- Proficiency with Microsoft Word, Excel, and PowerPoint
Timeline
Chat Support Representative
Charter Spectrum
04.2023 - Current
Deli Clerk
Food Lion
02.2021 - 04.2023
Guest Advocate
Target
09.2019 - 02.2022
UPS
Package Handler
08.2018 - 03.2020
High School Diploma -
Knightdale High School